Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
Generic

Charlotte Parr

Northampton

Summary

Highly skilled professional with expertise in time management, communication, and critical thinking. Demonstrates exceptional attention to detail and problem-solving abilities. Known for being presentable, approachable, and adaptable to shift work. Committed to safety awareness and maintaining excellent route knowledge.

Offering strong attention to safety, punctuality, and customer service. Calm and focused demeanor under pressure. Ready to use and develop communication, reliability, and problem-solving skills in Shunting role.

Overview

2026
2026
years of professional experience
2025
2025
years of post-secondary education

Work history

Customer service advisor

West Midlands Trains
Milton Keynes
07.2024 - Current
  • Used advanced ticketing software to speed up transaction process.
  • Upheld company standards in customer service whilst selling tickets and answering queries.
  • Guided customers through online booking processes for their convenience and ease of use.
  • Addressed customer queries about train schedules for improved communication.
  • Assisted passengers with ticket purchases for seamless travel arrangements.
  • Communicated effectively with control centres to report any incidents or issues.
  • Provided exceptional customer service to all passengers, enhancing company reputation.
  • Assisted elderly and disabled passengers, improving their commuting experience.
  • Ensured passenger safety by enforcing company policies and procedures.

Student Ambassador/Representative

Edge Hill University
Ormskirk, LAN
  • Responsibilities include giving guided tours to prospective students and families, assisting with planning of events and liaison between students and university.

Server assistant

Duke Street Food & Drink Market
Liverpool
03.2024 - 06.2024
  • Maintain excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Resolve guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Deliver food and drinks from kitchen to respective tables to meet timely expectations.
  • Check frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Serve high volumes of guests in fast-paced service environments with exceptional customer care.
  • Warmly greet guests upon arrival to create welcoming atmosphere.

Customer Assistant

Morrisons Market Kitchen
Liverpool, LIV
06.2022 - 11.2022
  • Responsibilities included taking and completing orders, handling cash and card payments, dealing with a wide range of food variety, with occasional food service
  • Other duties include restocking cutlery, beverages, and other items; cleaning tables and maintain clean work environments.
  • Occasionally performing additional duties on shop floor.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.

Education

GCSEs -

Deyes High School
Maghull
/2013 - /2018

BSc Psychology - Psychology

Edge Hill University
Ormskirk
/2021 - 07.2024

A-Levels -

Carmel College
St Helens
/2019 - /2021

Skills

  • Time management
  • Communication skills
  • Critical Thinking
  • Attention to detail
  • Problem Solving
  • Presentable and approachable
  • Payment processing
  • Excellent concentration
  • Incident reporting
  • Customer Relations
  • Signalling understanding
  • Awareness of surroundings
  • Adaptable to shift work
  • Verbal communication
  • Attention to Detail
  • Route knowledge
  • Safety awareness

Hobbies and Interests

  • Played for a local girl's football team for 4 years, which helped me progress my skills, working within a team. During this time, I completed a First Aid course covering basic first aid training.
  • I completed NCS (National Citizen Service) in August 2018, this is a voluntary personal and social development program for 15-17-year-olds. In this, I met and worked with a new group of people to overcome problems, this helped me to improve my communication skills.
  • I have a keen interest in music and currently learning guitar.
  • Passion for criminology and psychology, often reading material on both.
  • Competitive gaming with an amateur team

Timeline

Customer service advisor

West Midlands Trains
07.2024 - Current

Server assistant

Duke Street Food & Drink Market
03.2024 - 06.2024

Customer Assistant

Morrisons Market Kitchen
06.2022 - 11.2022

Student Ambassador/Representative

Edge Hill University

GCSEs -

Deyes High School
/2013 - /2018

BSc Psychology - Psychology

Edge Hill University
/2021 - 07.2024

A-Levels -

Carmel College
/2019 - /2021

Similar Profiles

Create profile
Charlotte Parr