Megan Wells
Belfast,Antrim
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work history
Personal Shopper
Tesco
Enniskillen, Fermanagh and Omagh
03.2020 - Current
- Adhering to and exceeding picking and availability targets, ensuring on-time delivery and high customer satisfaction.
- Delivered friendly customer service in a high-paced retail environment.
- Provided training and mentoring to new staff to maximise team performance.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Assisted other departments where necessary
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Adhered to data protection laws concerning confidential customer information.
- Administrative responsibilities, including contacting customers via telephone to resolve order issues and communicate delivery times, collecting and printing order receipts and using an order management system.
- Handled returns and exchanges swiftly, minimising inconvenience to clients.
Sales Assistant
Next
Enniskillen, Fermanagh and Omagh
11.2019 - 07.2020
- Assisted customers with product selection for optimal satisfaction.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Offered personalised shopping advice to enhance customer experiences.
- Conducted daily inventory checks to manage stock levels accurately.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly using POS systems, ensuring accurate accounting at the end of each shift.
- Received, unpacked and sorted high-volume deliveries.
- Received goods deliveries, checking order forms matched goods received.
Education
Bachelor of Arts - Sociology and Criminology
Queen's University Belfast
Belfast 09.2021 - 05.2025
A-Levels -
Mount Lourdes Grammar School
Enniskillen, Fermanagh and Omagh 09.2018 - 06.2020
GCSEs -
Mount Lourdes Grammar School
Enniskillen, Fermanagh and Omagh 09.2016 - 06.2018
Skills
- Punctuality and reliability
- Communication skills
- Coping with high workloads efficiently
- Attention to detail
- Strong IT proficiency (MS Office Suite, Statistical Software and Ordering Systems)
- Working within a team and independently
- Working under pressure and during busy periods
- Meeting and exceeding targets
References
References available upon request.
Volunteering
May 2022- January 2024
Witness Support Volunteer
Victim Support NI | Belfast
- Developed communication and listening skills to provide practical advice and support to victims and witnesses in Crown and Magistrates Courts.
- Conflict management skills to allow victims and witnesses to remain calm in a high-pressure environment.
- Experience and understanding of the importance of adhering to confidentiality agreements and Data Protection laws.
- Communicated and liaised with outside agencies (PPS, NSPCC, PSNI etc.) where required to ensure smooth delivery of services.
- Gained knowledge of court procedures and processes.
- Experience working with specialist equipment and software, such as videolinks.
- Signposted to additional post-court services when required.
June 2017- September 2019
Sales Associate
SVP- Society of St. Vincent de Paul Ireland | Enniskillen, Fermanagh and Omagh
- Serving customers quickly and efficiently using a POS system.
- General cleaning and maintenance of store to improve customer experience and promote an inviting atmosphere.
- Sorting through donations with an eye for detail to select high-quality products to maximise donations.
- Signposting to adjacent associations where necessary, such as the Home Heating scheme and free school uniforms.
Timeline
Bachelor of Arts - Sociology and Criminology
Queen's University Belfast
09.2021 - 05.2025
Personal Shopper
Tesco
03.2020 - Current
Sales Assistant
Next
11.2019 - 07.2020
A-Levels -
Mount Lourdes Grammar School
09.2018 - 06.2020
GCSEs -
Mount Lourdes Grammar School
09.2016 - 06.2018