Overview
Work history
Education
Skills
References
Volunteering
Timeline
Generic

Megan Wells

Belfast,Antrim

Overview

6
6
years of professional experience
7
7
years of post-secondary education

Work history

Personal Shopper

Tesco
Enniskillen, Fermanagh and Omagh
03.2020 - Current
  • Adhering to and exceeding picking and availability targets, ensuring on-time delivery and high customer satisfaction.
  • Delivered friendly customer service in a high-paced retail environment.
  • Provided training and mentoring to new staff to maximise team performance.
  • Enhanced customer satisfaction by addressing and resolving complaints efficiently.
  • Assisted other departments where necessary
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Adhered to data protection laws concerning confidential customer information.
  • Administrative responsibilities, including contacting customers via telephone to resolve order issues and communicate delivery times, collecting and printing order receipts and using an order management system.
  • Handled returns and exchanges swiftly, minimising inconvenience to clients.

Sales Assistant

Next
Enniskillen, Fermanagh and Omagh
11.2019 - 07.2020
  • Assisted customers with product selection for optimal satisfaction.
  • Fostered a welcoming store environment by maintaining clean and well-organised displays.
  • Offered personalised shopping advice to enhance customer experiences.
  • Conducted daily inventory checks to manage stock levels accurately.
  • Ensured stock replenishment in a timely manner to maintain product availability.
  • Collaborated effectively with team members to meet sales targets.
  • Handled cash transactions swiftly using POS systems, ensuring accurate accounting at the end of each shift.
  • Received, unpacked and sorted high-volume deliveries.
  • Received goods deliveries, checking order forms matched goods received.

Education

Bachelor of Arts - Sociology and Criminology

Queen's University Belfast
Belfast
09.2021 - 05.2025

A-Levels -

Mount Lourdes Grammar School
Enniskillen, Fermanagh and Omagh
09.2018 - 06.2020

GCSEs -

Mount Lourdes Grammar School
Enniskillen, Fermanagh and Omagh
09.2016 - 06.2018

Skills

  • Punctuality and reliability
  • Communication skills
  • Coping with high workloads efficiently
  • Attention to detail
  • Strong IT proficiency (MS Office Suite, Statistical Software and Ordering Systems)
  • Working within a team and independently
  • Working under pressure and during busy periods
  • Meeting and exceeding targets


References

References available upon request.

Volunteering

May 2022- January 2024

Witness Support Volunteer

Victim Support NI | Belfast


  • Developed communication and listening skills to provide practical advice and support to victims and witnesses in Crown and Magistrates Courts.
  • Conflict management skills to allow victims and witnesses to remain calm in a high-pressure environment.
  • Experience and understanding of the importance of adhering to confidentiality agreements and Data Protection laws.
  • Communicated and liaised with outside agencies (PPS, NSPCC, PSNI etc.) where required to ensure smooth delivery of services.
  • Gained knowledge of court procedures and processes.
  • Experience working with specialist equipment and software, such as videolinks.
  • Signposted to additional post-court services when required.


June 2017- September 2019

Sales Associate

SVP- Society of St. Vincent de Paul Ireland | Enniskillen, Fermanagh and Omagh


  • Serving customers quickly and efficiently using a POS system.
  • General cleaning and maintenance of store to improve customer experience and promote an inviting atmosphere.
  • Sorting through donations with an eye for detail to select high-quality products to maximise donations.
  • Signposting to adjacent associations where necessary, such as the Home Heating scheme and free school uniforms.

Timeline

Bachelor of Arts - Sociology and Criminology

Queen's University Belfast
09.2021 - 05.2025

Personal Shopper

Tesco
03.2020 - Current

Sales Assistant

Next
11.2019 - 07.2020

A-Levels -

Mount Lourdes Grammar School
09.2018 - 06.2020

GCSEs -

Mount Lourdes Grammar School
09.2016 - 06.2018

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Megan Wells