Megan Kelly
Senior Production Coordinator At Fy! | Certified Salesforce Administrator | Operations Manager @ WOMEN IN TECH (UK Chapter)
London
Summary
After a 6-month travel break across Asia concluding in April, pursuing opportunities to reignite a career in operations. Proficient in sales operations, project management, and CRM administration, showcasing a history of converting concepts into successes and expanding operational capacities. Eager to contribute to transformative growth and operational efficiency initiatives.
Overview
3
3
years of professional experience
10
10
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Senior Production Coordinator
Fy
5 2021 - 10.2023
- Salesforce Ownership: Within my first month at Fy!, I undertook the responsibility of Salesforce administration amidst organizational redundancies
- With the operations manager, previously handling Salesforce processes, development, and administration, being made redundant, I, as a production coordinator, recognized the gap and proactively seized the opportunity to familiarize myself with Salesforce
- Leveraging my prior experience with Salesforce from Secret Escapes, I immersed myself in learning the system inside-out, culminating in earning my Salesforce Administration certificate within one year at Fy!
- This initiative significantly contributed to my professional growth and served as a testament to my dedication and adaptability
- Emerged as the primary point of contact for all Salesforce-related matters at Fy!, a role that signified a significant professional and personal accomplishment
- Demonstrating the value of my expertise, I was subsequently engaged as a freelance Salesforce administrator by Fy! during my career break to assist with process enhancements
- Key Projects: Automated contracts process by seamlessly integrating PandaDocs and AdobeSign with Salesforce
- Introducing Salesloft and Reply.io integrations to ensure that our Sales team were working as productively as possible within the Organisation
- Developed new custom objects and record pages to facilitate the successful launch of a new AI Art Marketplace
- Created diverse custom reports upon requests spanning finance, supply, sales, and operations departments
- Streamlined customer service operations by revamping the case management system and escalation processes within Salesforce
- Implemented a new sales workflow for opportunities reflecting company changes and new product launches
- Integrated a crucial client survey using Google Sheets, Zapier, and Salesforce, ensuring data transparency and zero data loss
- Orchestrated the seamless importation of all leads and follow-up tasks post-trade shows by our sales team
- Oversaw all aspects of system administration at Fy!, encompassing custom field requests, user management, record management, integration requests, validations, and workflows
- Successfully launched new updates within the organisation, including rigorous sandbox testing to ensure seamless implementation
- Continuous Improvement: Regular updating of training guides to align with scaling operations meaning all team members were always fully informed and equipped to deal with changing procedures
- Introduced a handful of tools that automated very manual parts of the production process
- Some of these tools included bulk image resizers, Bulk DPI image editors, custom code to rename all images at once, formula to automatically tag products and many AI tools to be used across the production process
- Product live stats increased by 20% and team members had more time to work on other projects to contribute to revenue uplift and personal development.
- Developed and maintained efficient production processes and procedures.
- Enhanced communication between departments with regular meetings and progress reports, fostering a collaborative work environment.
- Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
Production Project Manager
Curated Sourcing
06.2020 - 05.2021
- Innovative Product Development & Successful Global Supply Chain Management: Transformed 46 conceptual ideas into tangible products, overseeing the entire product life cycle from ideation to delivery at client warehouses
- Collaborated directly with prominent clients such as Beauty Bay, Cult Beauty, Dr
- Nina, and Lucy Bee, contributing to the creation and delivery of their signature products
- Managed diverse aspects including conceptualization, pricing, sampling, quality control, testing, and final delivery, often navigating multiple time zones for seamless operations
- Commercial Impact: Spearheaded 80% of projects at Curated Sourcing, significantly propelling the company's rapid growth trajectory
- Acted as the primary contact for new clients, successfully partnering with renowned brands and retailers to develop sought-after products, resulting in recurring orders at intervals ranging from every 4 weeks to every 3 months, fostering a robust business model
- Operational Leadership: Pioneered operational processes and infrastructure as the inaugural employee (outside of the CEO) at Curated Sourcing
- Transitioned from an unwieldy Google sheet to a structured CRM system, Odoo, facilitating comprehensive management of the product life cycle, from initial meetings to final payments and deliveries, including reorder reminders
- Collaborated with outsourcing teams to refine CRM formatting, content, and workflows, ensuring seamless integration across departments, from sales to production, contributing significantly to company growth
- Designed and implemented an efficient onboarding and training program for new employees, fostering empowerment, knowledge, and enthusiasm, while gaining comprehensive understanding of all company processes
- Established transparent relationships with clients, driving commercial success through the development of dynamic critical paths, resulting in 95% reorder rate for initial projects.
- Increased manufacturing efficiency by identifying bottlenecks in the production process and implementing necessary changes to address them.
- Championed continuous improvement initiatives within the organization by identifying areas for potential enhancement in processes or procedures related to production operations.
- Ensured compliance with industry regulations and safety standards throughout all stages of the project life cycle.
- Analyzed project performance data to identify areas of improvement.
- Monitored team budgets to keep projects on task and avoid waste.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Managed budgets for multiple production projects, ensuring expenditures remained within allocated funds and identifying opportunities for cost savings where possible.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Streamlined production processes by implementing efficient project management strategies, resulting in reduced lead times.
- Reviewed work for quality and compliance with company standards and design specifications.
- Reported regularly to managers on project budget, progress, and technical problems.
- Collaborated closely with stakeholders on product design and functionality improvements, ensuring alignment with market demands and client needs.
- Sourced materials to keep up with production goals and meet customer demands.
- Evaluated vendor proposals for outsourcing opportunities, selecting providers that offered high-quality services at competitive prices to support business objectives.
- Developed detailed project plans with clearly defined objectives, timelines, deliverables, and resources needed for successful execution.
- Facilitated timely resolution of project issues by acting as the primary point of contact between internal teams, external partners, and clients.
- Established strong relationships with internal departments such as engineering, sales, marketing, finance and human resources to facilitate seamless integration of their efforts into overall project success strategies.
- Mentored junior team members in best practices for project management methodologies, fostering professional development within the organization.
- Monitored project progress against established milestones, providing regular status updates to stakeholders and making adjustments as needed to maintain alignment with goals.
- Managed cross-functional teams for successful completion of complex production projects within tight deadlines.
- Improved operational efficiency by implementing automation solutions, reducing manual labor requirements and associated costs.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Implemented quality control measures to ensure all products met or exceeded customer expectations, increasing overall satisfaction rates.
- Conducted risk assessments for potential issues during project implementation, developing contingency plans to mitigate impact on overall timeline and budget.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Coordinated procurement activities for materials and equipment required in the production process, negotiating favorable terms with suppliers.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
Senior Production Coordinator
Secret Escapes
08.2018 - 05.2020
- Leadership and Strategic Responsibility: Served as the second-in-command to the Operations Manager for over a year
- Recognized for exemplary performance, rewarded with ownership of the US territory and the management of two direct reports
- Operational Excellence Project: Led an Operational Excellence Project resulting in a globally optimized process
- Achieved significant efficiency gains, saving hours of work per production coordinator and thousands of pounds through reduced risk of human error
- Fostered cross-departmental collaboration to avoid staffing issues and capacity bottlenecks
- Salesforce Administration and Process Optimization: Spearheaded Salesforce administration, implementing automations, workflows, and reports
- Successfully introduced Salesforce 'sync to CMS,' eliminating manual data copying through API integrations, resulting in a 70% improvement in production time globally
- Exceptional Attention to Detail and Quality Assurance: Maintained exceptional attention to detail, overseeing live content management system activities
- Implemented quality assurance checks across all territories, ensuring consistent brand styles globally
- Developed a knowledge base for global territories, minimizing customer service errors and complaints, leading to an increase in Trustpilot reviews from an average of 4.0 to 4.5
- Implemented macro forms to replace manual data copying, automated predictable fields in Salesforce, and eliminated irrelevant fields and obsolete records
- Reporting and Data Analysis: Collaborated with commercial performance teams to optimize product quality using historical sales results, predicted margins, and trading insights
- Tracked individual and team KPIs and SLAs, aligning capacity with sales, resulting in 100% meeting of deadlines and timely alignment of product live time with campaigns
- Continuous Improvement & Innovation
- Commercial Alignment: Maintained a commercially minded approach, ensuring production alignment with all campaigns, push notifications, and targeted emails
- Prioritized sales initiatives by synchronizing live dates and production deadlines
- Supply Chain Management and Communication: Acted as a key contact for sales, commercial performance, product, customer services, and finance teams
- Established and managed a comprehensive knowledge database for stakeholders, including process documents, glossaries, and presentations
- International Start-up Environment: Thrived in an international start-up environment, displaying adaptability to work across time zones and pivot with changing business environments
- Played a crucial role in scaling operations nationally and globally, significantly improving relationships with suppliers based in the US and Mexico.
- Enhanced communication between departments with regular meetings and progress reports, fostering a collaborative work environment.
- Assisted in budget planning for various projects, ensuring resources were allocated effectively while minimizing costs.
- Created and implemented tracking systems to monitor progress and meet deadlines.
- Utilized data-driven decision-making techniques for continuous improvement initiatives aimed at enhancing overall operational efficiency.
- Negotiated contracts with suppliers and vendors for cost-effective transactions.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Managed crisis situations effectively by staying calm under pressure and coordinating swift responses from all relevant parties, minimizing potential negative impacts on project outcomes.
- Negotiated contracts with external service providers such as logistics companies or packaging suppliers, securing favorable terms benefiting both parties.
- Streamlined production processes by implementing new coordination strategies, resulting in increased efficiency and reduced downtime.
- Reviewed current production policies and procedures, suggesting improvements that led to increased productivity rates among team members.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Arts - BA Honors French With Business Studies
Swansea University
Swansea 05.2013 - 05.2017
A-Levels: Business Studies, History, French and English Literature -
Chepstow Comprehensive School & Sixth Form
Chepstow, MON 09.2007 - 05.2013
Skills
Current Location
London
Volunteer Experience
- Women In Tech (UK Chapter), Operations Manager, Organizing and running monthly community events across London to gather a supportive community of Women In Tech.
- Hello Hub (COVID-Response), Operations Manager, Creating and improving organizational infrastructure and business operations in order to maximize impact.
References
- Shelley Heaven, Fy!, shelley@projectj.co
- Lily Callaghan-Smith, Secret Escapes, lilycallaghansmith@gmail.com
Certification
Salesforce Certified Administrator
Volunteer Work
Women In Tech (UK Chapter) - Operations Manager
Organizing and running monthly community events across London to gather a supportive community of Women In Tech.
Hello Hub (COVID-Response) - Operations Manager
Creating and improving organizational infrastructure and business operations in order to maximize impact.
Timeline
Salesforce Certified Administrator
07-2022
Production Project Manager
Curated Sourcing
06.2020 - 05.2021
Senior Production Coordinator
Secret Escapes
08.2018 - 05.2020
Bachelor of Arts - BA Honors French With Business Studies
Swansea University
05.2013 - 05.2017
A-Levels: Business Studies, History, French and English Literature -
Chepstow Comprehensive School & Sixth Form
09.2007 - 05.2013
Senior Production Coordinator
Fy
5 2021 - 10.2023
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