SHADEV PATEL
London
Summary
A dedicated professional with expertise in client relationship management, sales and conversion optimisation, and project coordination and execution. Demonstrates exceptional customer service excellence, risk assessment and compliance, alongside adherence to health and safety standards. Proficient in industry-specific software with strong problem-solving abilities, empathy, compassion, and professional integrity. Committed to leveraging skills for continued growth in a dynamic environment.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Retrofit Assessor
Bubba Energy Ltd
London
2021.06 - 2024.12
- Successfully led 300+ retrofit assessments, enhancing energy efficiency and reducing operational costs for residential and commercial clients.
- Executed high-impact retrofitting projects, modernizing facilities and significantly improving energy performance.
- Conducted advanced training sessions, improving skillsets of junior assessors, elevating company-wide expertise.
- Certified in Domestic Energy Assessment (Level 3) and Retrofit Assessment (Level 4).
Travel Consultant, VIP & Airport Operations, Courier & Cargo Handling
Regency Travel & Tours
Doha
2014.01 - 2021.06
- Effectively promoted premium travel packages, significantly increasing sales conversions and client satisfaction.
- Managed end-to-end travel planning, swiftly adapting to changes and resolving customer issues to maintain exceptional satisfaction levels.
- Provided dedicated service to VIP clients, ensuring seamless and personalized travel experiences.
- Coordinated boarding operations at airports, facilitating smooth and efficient customer experiences from check-in to boarding.
- Handled comprehensive logistics operations under Trave-lite Courier & Cargo, managing and issuing over 50,000 airway bills across diverse cargo including aircraft engines, vehicles, and shipping containers.
- Built and maintained strong client relationships, resulting in repeat business and increased customer loyalty.
- Competently managed freight logistics across multiple systems, maintaining high accuracy and operational efficiency.
Education
Business Diploma Level 2 (Extended) - Business
Harrow College
Harrow on the Hill, Harrow 2008.01 - 2010.01
HND Level 1 & 2 Business Management - Business
Harrow College
Harrow on the Hill, Harrow 2008.01 - 2010.01
BTEC Level 1 Motor Mechanics Foundation IMI - Motor Mechanics
East Berkshire College
Slough 2010.01 - 2012.01
Skills
- Client Relationship Management
- Sales & Conversion Optimization
- Project Coordination & Execution
- Customer Service Excellence
- Risk Assessment & Compliance
- Health and Safety Standards
- Proficiency in Industry-Specific Software
- Strong Problem-Solving Abilities
- Empathy
- Compassion
- Professional Integrity
Timeline
Retrofit Assessor
Bubba Energy Ltd
2021.06 - 2024.12
Travel Consultant, VIP & Airport Operations, Courier & Cargo Handling
Regency Travel & Tours
2014.01 - 2021.06
BTEC Level 1 Motor Mechanics Foundation IMI - Motor Mechanics
East Berkshire College
2010.01 - 2012.01
Business Diploma Level 2 (Extended) - Business
Harrow College
2008.01 - 2010.01
HND Level 1 & 2 Business Management - Business
Harrow College
2008.01 - 2010.01