Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Megan Ford

Cardiff,Cardiff

Summary

Results-driven Assistant Store Manager, able to encourage staff to strive for goals, improving customer satisfaction. Utilising tools given to analyse sales, ultimately improving inventory management. Ready to drive store performance, and always looking to pick up new skills, to boots individual performance.

Overview

2
2
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Assistant store manager

Starbucks
Cardiff, Cardiff
2024.08 - Current
  • Received first aid training
  • Efficiently planned shifts, deploying staff in the best roles
  • Successfully handled in-store problems: finding cover when needed; sourcing extra stock when low; aiding other stores within the district with similar issues
  • Resolved customer complaints, ensuring customer satisfaction
  • Handled cash; safely and accurately counting tills at the end of each day, looking for any discrepancies
  • Analysing sales to see best and worst selling products; gained better control of orders and stock
  • Maintained a clean, well-functioning store, through regular cleaning and organising, improving customer experience
  • Utilised customer feedback surveys to locate areas for improvement (cleanliness, speed and accuracy of service, customer connection, etc.)
  • Training staff on new campaigns, and testing on allergen and product knowledge
  • Implemented promotional activities such as sampling; increasing product visibility
  • Maintained health and safety standards within the store, in compliance with company and legal policies
  • Approved customer refunds and exchanges upon close inspection
  • Motivated staff to achieve daily goals (upselling, surveys, etc.)

Education

A-Levels - Criminology, English Literature, History, Performing Arts, Welsh Baccalaureate

St David's Catholic College
Cardiff
2020.09 - 2023.07

GCSEs - English Literature & Language, Mathematics & Numeracy, Biology, Chemistry, Physics, Welsh

Eastern High School
Cardiff
2015.09 - 2020.07

Skills

  • Leadership qualities
  • Microsoft office proficiency
  • Brand promotion
  • Order processing competence
  • Store operations optimisation
  • Store layout planning
  • Disciplinary procedures adherence
  • Customer orientation
  • Complaint handling expertise

Certification

Starbucks-provided First Aid training

Timeline

Assistant store manager

Starbucks
2024.08 - Current

A-Levels - Criminology, English Literature, History, Performing Arts, Welsh Baccalaureate

St David's Catholic College
2020.09 - 2023.07

GCSEs - English Literature & Language, Mathematics & Numeracy, Biology, Chemistry, Physics, Welsh

Eastern High School
2015.09 - 2020.07
Megan Ford