Summary
Overview
Work history
Skills
Timeline
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Steven Varley

Nottingham,Please select a region, state or province.

Summary

Dynamic and results-driven Team Leader with a proven track record of leading high-performing teams and delivering successful project outcomes in fast-paced, deadline-driven environments. Adept at streamlining operations, enhancing productivity, and driving continuous improvement through data-driven strategies and process innovation. Recognized for the ability to motivate and inspire teams, build strong customer relationships, and implement technology solutions that fuel operational growth. A confident communicator and problem-solver with a passion for developing people, driving efficiency, and exceeding performance targets

Overview

15
15
years of professional experience

Work history

Assistant store manager

Three UK
Nottingham
03.2024 - Current
  • Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
  • Coordinated staff meetings for improved communication and team morale.
  • Assisted in recruitment process to build a high-performing retail team.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.
  • Managed cash registers, handled financial transactions accurately.
  • Scheduled staff rotas to meet business demands within budget.

Sales advisor

Go Daddy
Nottingham
01.2023 - 03.2024
  • Established rapport with potential buyers to foster repeat business.
  • Increased sales through effective negotiation and persuasion techniques.
  • Increased current product and service sales through knowledgeable customer advice.
  • Built rapport with new and existing customers to boost client retention.
  • Handled high-volume telesales enquiries within call-time targets.
  • Demonstrated product features and functions to engage potential customers.
  • Negotiated best-possible prices for maximised profit levels.
  • Sales targets exceeded every month.
  • Consistantly top performer.

Assistant Store Manager

Three Uk
Nottingham
03.2016 - 09.2022
  • Handled employee concerns discreetly; fostered healthy working environment.
  • Enhanced customer service by training store staff on product knowledge and sales techniques.
  • Assisted in recruitment process to build a high-performing retail team.
  • Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
  • Aided in loss prevention efforts; ensured security measures were adhered to throughout the store.
  • Resolved customer complaints efficiently, ensured customer satisfaction.
  • Attended to customer needs promptly, leading shop teams by example.
  • Motivated sales teams to achieve daily store targets.
  • Maximised store revenue through add-on sales and offer promotion.

Store Manager

Three Uk
Nottingham
09.2019 - 07.2022
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Coached underperforming employees improving their job performance significantly.
  • Managed staff rosters, ensuring adequate coverage during peak times.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Finished 22nd within the company commercial dashboard. Highest position ever recorded for that store.

Sales Manager

Roko Health Clubs
Nottingham
02.2010 - 03.2016
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Improved bottom-line results with meticulous budget control.
  • Drove revenue growth by identifying and capitalising on emerging market trends.
  • Led high-performance sales teams, ensuring achievement of targets.
  • Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
  • Implemented training programmes, improving team performance levels.
  • Devised successful sales pitches for significant conversion rates.
  • Analysed sales reports to identify trends and update strategies.

Skills

  • Leadership qualities
  • Complaint handling expertise
  • Staff development
  • People Management
  • Performance monitoring
  • Profit and Loss Analysis
  • Commercial acumen
  • Sales Leadership
  • Recruitment and interviewing capabilities
  • Performance metrics interpretation

Timeline

Assistant store manager

Three UK
03.2024 - Current

Sales advisor

Go Daddy
01.2023 - 03.2024

Store Manager

Three Uk
09.2019 - 07.2022

Assistant Store Manager

Three Uk
03.2016 - 09.2022

Sales Manager

Roko Health Clubs
02.2010 - 03.2016

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Steven Varley