Megan-Ellie E Clark
Banstead,Surrey
Summary
Outgoing Office Administrator with 1 year of experience with talent multitasking to complete daily duties while resolving issues as they arise. Adept in personal time management while simultaneously greeting visitors, managing phone switchboard and tackling requests made by staff. Friendly and respectful with positive attitude that creates warm and inviting office atmosphere.
Adaptable and organised administrative professional with background in office management, event coordination and diary scheduling. Knowledgeable and hardworking communicator with up-to-date knowledge of relevant safety and data security regulations. Works hard to keep office running smoothly.
Driven and proactive team player committed to providing accurate and timely office administrative support. Demonstrates developed time management and communication skills to complete tasks and projects within deadlines. Applies experience to train and mentor junior administrative staff.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Office Administrator
Waterers Services LTD
Coulsdon, Surrey
2025.06 - 2026.01
- Managed daily scheduling to facilitate organised operations.
- Maintained office supplies, reducing downtime due to lack of resources.
- Coordinated logistics for special events, resulting in successful company functions.
- Handled correspondence, providing timely responses to all enquiries.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
- Resolved customer queries promptly for improved client satisfaction.
- Ensured smooth functioning of the office with regular equipment checks.
- Streamlined office operations by implementing effective filing systems.
- Ensured compliance with health and safety regulations at all times.
- Prepared reports meticulously for accurate record-keeping purposes.
- Provided administrative support during high-pressure periods, aiding overall productivity.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
Duty Manager
Whitbread
Epsom
2024.06 - 2025.05
- Conducted training sessions for new employees, enhancing team competence.
- Managed front-of-house operations to maintain a high level of service.
- Ensured customer satisfaction with prompt problem resolution.
- Maintained cleanliness standards, resulting in positive customer feedback.
- Coordinated staff schedules to maximise productivity.
- Handled complaints professionally, leading to improved customer retention rates.
- Streamlined workflow processes, enhancing overall efficiency of the establishment.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Identified areas of improvement through regular performance assessments of staff members.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Promoted a safe working environment by enforcing health and safety regulations strictly.
- Handled cash transactions accurately for financial integrity.
- Stored cash floats and delivered secure banking procedures.
Receptionist
Whitbread
Tadworth
2023.02 - 2024.06
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Assisted with administrative tasks, improving overall functionality of the office.
- Responded promptly to phone and email inquiries.
- Implemented effective upselling techniques to boost sales revenue.
Assistant Manager
Greeneking
Banstead
2019.12 - 2023.02
- Handled employee grievances professionally, minimising potential workplace disputes.
- Implemented new working methods which improved overall efficiency of the team operations.
- Fostered a high-performing environment to drive productivity and quality.
- Developed strategies for improved performance level across the team.
- Reduced staff turnover with an effective motivation strategy.
- Trained new staff members, enhancing team performance.
- Managed stock levels efficiently, ensuring adequate supplies at all times.
- Promoted sales through effective cross-selling and upselling techniques.
- Streamlined recruitment process by continuously evaluating and improving existing recruitment strategies and standardising candidate background checks.
Team member
Greene King PLC
Banstead
2018.09 - 2019.12
- Assisted in stock management for smooth bar operations.
- Monitored bar inventory regularly to maintain adequate supplies.
- Conducted quality checks for reduction of waste and spoilage.
- Coordinated special events effectively, boosting restaurant reputation.
- Coordinated seating arrangements to maximise restaurant efficiency.
- Facilitated smooth restaurant operations by managing bookings efficiently.
- Enforced cleanliness standards, maintained hygienic kitchen conditions.
- Improved kitchen efficiency by streamlining cooking processes.
Education
A-Levels - Mathematics, Biology, Chemistry
Reigate College
Reigate 2019.09 - 2021.06
NVQ Level 2 - Hospitality
Aptem Apprenticeships
Epsom 2023.02 - 2024.02
Skills
- Communication management
- Customer orientation
- Productivity enhancement
- Database management understanding
- Efficient time management
- Strong written correspondence
- Multi-Tasking capability
- Safety compliance adherence
- Basic accounting capability
- Records keeping efficiency
- Administrative support provision
- Financial reporting understanding
Timeline
Office Administrator
Waterers Services LTD
2025.06 - 2026.01
Duty Manager
Whitbread
2024.06 - 2025.05
Receptionist
Whitbread
2023.02 - 2024.06
NVQ Level 2 - Hospitality
Aptem Apprenticeships
2023.02 - 2024.02
Assistant Manager
Greeneking
2019.12 - 2023.02
A-Levels - Mathematics, Biology, Chemistry
Reigate College
2019.09 - 2021.06
Team member
Greene King PLC
2018.09 - 2019.12