Thanuja Balaji
coventry,united kingdom
Summary
Accomplished professional with expertise in administrative support provision and business development, excelling in client relationship management and lead generation. Demonstrates proficiency in customer service excellence and sales support, underpinned by strong skills in business administration and office administration. Adept at market research, business communication, and negotiation, with advanced capabilities in Microsoft Excel, Word, PowerPoint, and Outlook. Career goal includes leveraging these competencies to drive organisational growth and enhance operational efficiency.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work history
Office administrator
DHL
Coventry, Coventry
2023.01 - Current
- Managed day-to-day office administration and business documentation.
- Coordinated meetings and schedules for management.
- Maintained confidential records and customer information.
- Prepared business reports, invoices and operational documents.
- Liaised with customers and internal departments to resolve enquiries efficiently.
- Managed emails, telephone communications and correspondence professionally.
- Updated Excel reports and business databases with high accuracy.
- Assisted HR with onboarding documentation and employee records.
- Supported logistics documentation and shipment administration.
- Improved office efficiency through effective organisation and time management.
Front office manager
Sri Vaari Print Pack Pvt Ltd
, india
2021.03 - 2023.06
- Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations.
- Assisted guests during their stay, creating a positive experience.
- Managed inventories of office supplies-ensured availability of necessary items at all times.
- Coordinated with housekeeping to ensure rooms were ready for new arrivals.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
- Attended to special requests from guests, ensuring their needs were met satisfactorily.
- Created and submitted progress reports to upper management.
Education
Master of Business Administration - international business managment
coventry university
Coventry 2023.09 - 2024.08
Bachelor of Business Administration - business managment
Madras University
india 2018.06 - 2021.03
Skills
- Administrative support provision
- Business Development
- Client Relationship Management
- Lead Generation
- Customer Service Excellence
- Sales Support
- Business Administration
- Office Administration
- Market Research
- Business Communication
- Negotiation
- Microsoft Excel (Advanced)
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Communication management
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Master of Business Administration - international business managment
coventry university
2023.09 - 2024.08
Office administrator
DHL
2023.01 - Current
Front office manager
Sri Vaari Print Pack Pvt Ltd
2021.03 - 2023.06
Bachelor of Business Administration - business managment
Madras University
2018.06 - 2021.03