Md Abu Kawser Alam
London,united kingdom
Summary
Accomplished professional with expertise in service standards compliance and restaurant marketing strategies, driving business development through effective operations management and cost control. Demonstrates communication excellence and crisis management capabilities, ensuring health and safety compliance while managing employee recruitment, training, and wage management. Skilled in complaint management, fostering a positive environment for staff and customers alike. Aspires to leverage extensive skills in business development to further enhance organisational growth.
Results-driven Manager with knack for streamlining processes and leading teams to success. Delivered significant operational improvements by enhancing team productivity and implementing cost-saving initiatives. Known for fostering collaborative work environment that drives employee engagement and performance.
Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.
Overview
3
3
Languages
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Manager at Subway Restaurant
Friern Sub Limited
London, united kingdon
2015.01 - Current
- Managed daily operations for smooth restaurant functioning.
- Tracked key performance indicators on a weekly basis; identified areas needing improvement.
- Streamlined staff rotas to optimise efficiency.
- Trained new team members, enhanced service quality.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Coordinated events and parties to increase restaurant revenue.
- Conducted regular inspections for adherence to food hygiene norms and standards.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Ensured compliance to health and safety regulations for safe dining environment.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Developed menus with strict cost controls to maximise restaurant profits.
Supervisor at Subway Restrurant
NEFV LTD
London, united kingdom
2013.04 - 2015.01
- Monitored employee attendance records for maintaining discipline within the team.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Trained new hires and set up mentoring relationships to drive team performance.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Fostered a positive work culture to boost employee morale.
Education
GCSEs - HUMANITIES
MIRPUR GOVT.HIGH SCHOOL
DHAKA,BANGLADSEH 2000.01 - 2002.01
A-Levels - HUMANITIES
New Model Degree College
Dhaka,Bangladesh 2002.03 - 2004.03
Skills
- Service standards compliance
- Restaurant marketing strategies
- Communication excellence
- Cost control expertise
- Crisis management capabilities
- Health and Safety Compliance
- Complaint management
- Business development
- Employee management
- Staff training
- Operations management
- Wage management
- Recruitment
Affiliations
- Watching and playing sports, Photography
- watching motivational movies, Contributing to the social work
- Spending times with friends and family
Languages
English
Advanced
Bengali
Fluent
Hindi
Upper intermediate
References
References available upon request.
Timeline
Manager at Subway Restaurant
Friern Sub Limited
2015.01 - Current
Supervisor at Subway Restrurant
NEFV LTD
2013.04 - 2015.01
A-Levels - HUMANITIES
New Model Degree College
2002.03 - 2004.03
GCSEs - HUMANITIES
MIRPUR GOVT.HIGH SCHOOL
2000.01 - 2002.01