Md Islam
London
Summary
Dedicated professional with expertise in customer service and beverage making, known for exceptional communication proficiency and effective upselling techniques. Skilled in task coordination, cash handling, and adhering to health and safety regulations. Committed to enhancing customer satisfaction through product promotion and constructive criticism acceptance, aiming to leverage these skills in a dynamic hospitality environment.
Adaptable and driven with strong communication and teamwork skills, complemented by customer-focused approach. Adept in problem-solving and time management, ensuring smooth and efficient operations. Ready to make meaningful contribution to role.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work history
Crew team member
Burger King
London, City of London
03.2024 - 01.2026
- Collaborated with the management team on promotional activities, positively impacting restaurant visibility and footfall.
- Carried out deep cleaning tasks monthly as part of routine maintenance.
- Assisted in stock inventory management for streamlined operations.
- Resolved customer complaints promptly, enhancing brand reputation.
Customer service assistant
Tesco Extra
London, City of London
05.2019 - 10.2023
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
- Managed time efficiently during peak hours to limit customer waiting periods.
- Organised stock shelves neatly to improve overall appearance of shop floor.
- Improved customer relations by managing customer complaints effectively.
- Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
Warehouse manager
Ebay And Amazon (J & L Co.)
London, City of London
02.2015 - 05.2018
- printing customers labels,making boxes and packages for label criteria and careful for the special delivery into the loading and unloading times.
- Handled employee issues professionally, resulting in increased job satisfaction rates amongst workforce.
- Directed staff training for improved competency and productivity levels.
- Supervised daily warehousing activities to ensure operational efficiency.
- Developed contingency plans, minimising disruption during peak periods or unforeseen events.
- Ensured safe working conditions through routine equipment maintenance checks.
- Maintained clean work environment, promoting effective workflow and reducing hazards.
Education
BBA - IBM
Anglia Ruskin University
London 01.2023 - 12.2026
Bachelor of Arts - Social Work
Titumir Collage
Dhaka 04.2005 - 06.2010
Skills
- Communication proficiency
- 15 years experiences about customer services
- Beverage making
- Constructive criticism acceptance
- Task coordination
- Customer Service
- Cash handling
- Health and Safety regulations
- Product promotion
- Equipment operation
- Computer literate
- Team player
- Customer relations
- Dispute Resolution
Accomplishments
Award win from Tesco for the best customer service.
Languages
English
Intermediate
Hindi
Fluent
Arabic
Elementary
italian
Intermediate
References
References available upon request.
Timeline
Crew team member
Burger King
03.2024 - 01.2026
BBA - IBM
Anglia Ruskin University
01.2023 - 12.2026
Customer service assistant
Tesco Extra
05.2019 - 10.2023
Warehouse manager
Ebay And Amazon (J & L Co.)
02.2015 - 05.2018
Bachelor of Arts - Social Work
Titumir Collage
04.2005 - 06.2010