Milly Watt
Torquay,Devon
Summary
Highly skilled in customer service and hospitality, with a proven ability to excel under pressure while maintaining professionalism and reliability. Adept at task coordination, complaint resolution, and fostering positive customer relations through excellent communication and adherence to health and safety regulations. A dedicated team player committed to delivering exceptional service and ensuring operational efficiency, with a strong focus on punctuality and constructive feedback acceptance.
Overview
3
3
years of professional experience
29
29
years of post-secondary education
1
1
Certification
Work history
Crew team member
KFC
Newton Abbot, Devon
08.2023 - Current
- Enhanced customer satisfaction by delivering prompt and courteous service.
- Achieved excellent customer service by greeting customers and meeting quality expectations.
- Addressed customer complaints swiftly, contributing to improved brand reputation.
- Maintained high-quality service standards while working efficiently under pressure during peak hours.
- Handled cash transactions, ensuring accuracy at all times.
- Collaborated effectively with fellow crew members to ensure smooth restaurant operations.
- Participated in team briefings for effective communication and understanding of daily goals.
- Provided customers with friendly, accurate service.
- Adhered to food safety legislation whilst preparing dishes.
- Trained in food safety and hygiene practices.
- Assured safety by adhering to strict health and hygiene protocols.
- Executed deep cleaning tasks monthly to maintain venue cleanliness.
- Performed opening and closing duties regularly, ensuring readiness of venue for business operations next day.
- Flexibly took on various roles to support workflow.
Education
GCSE Grade 5 - English Language
Torquay Academy
Torquay, Torbay 09.2018 - 07.2023
GCSE Grade 5 - English Literature
Torquay Academy
Torquay, Torbay 09.2018 - 07.2023
GCSE Grade 5 - Mathematics
Torquay Academy
Torquay, Torbay 09.2018 - 07.2023
GCSE Grade 5 - Combined Sciences
Torquay Academy
Torquay, Torbay 09.2018 - 07.2023
Grade 4 - History
Torquay Academy
Torquay, Torbay 09.2018 - 07.2023
GCSE Grade 5 - Health and Social Care
Torquay Academy
Torquay, Torbay 09.2018 - 09.2023
Skills
- Communication proficiency
- Grace under pressure
- Constructive criticism acceptance
- Punctuality and reliability
- Task coordination
- Customer Service
- Excellent communication
- Health and Safety regulations
- Team player
- Customer relations
- Data Entry
- Complaint resolution
- Hospitality and customer service
Accomplishments
I have received the Branch's monthly 'Team Member of the Month' on several occasions, for going above and beyond for my customer service and dispute resolution skills, which have been recognised by management, helping support less able team members fulfil their duties and my availability to cover staff shortages at short notice.
Certification
Certificate in Medical Receptionist Training (Alison Training Academy)
Diploma in Reception Skills (Alison Training Academy)
Timeline
Crew team member
KFC
08.2023 - Current
GCSE Grade 5 - English Language
Torquay Academy
09.2018 - 07.2023
GCSE Grade 5 - English Literature
Torquay Academy
09.2018 - 07.2023
GCSE Grade 5 - Mathematics
Torquay Academy
09.2018 - 07.2023
GCSE Grade 5 - Combined Sciences
Torquay Academy
09.2018 - 07.2023
Grade 4 - History
Torquay Academy
09.2018 - 07.2023
GCSE Grade 5 - Health and Social Care
Torquay Academy
09.2018 - 09.2023