Summary
Overview
Work History
Education
Skills
Languages
Custom
Accomplishments
Timeline
Generic

Mazen Elhassan

West Drayton,UK

Summary

Dedicated professional with a strong background in customer service and support, adept at communication and teamwork. Proven ability to handle cash transactions accurately and efficiently, while maintaining organisation and time management. Skilled in problem-solving and adaptability, with proficiency in Microsoft Office applications. Known for staying calm under pressure and excelling in upselling techniques. Seeking to leverage these skills in a dynamic environment to contribute to organisational success.

Overview

3
3
years of professional experience
7
7
years of post-secondary education

Work History

Event Volunteer

St. Matthew’s Church
07.2022 - 04.2025
  • Managed cash transactions and assisted in donation drives.
  • Provided customer service and supported event operations.

Student Mentor

The Douay Martyrs School
09.2023 - 07.2024
  • Supervised younger students during lunch periods, ensuring a safe and structured environment.
  • Acted as a role model, promoting discipline and positive behaviour.

Customer Service Assistant

British Airways
03.2024 - 04.2024
  • Provided front-line customer support, handling flight inquiries and service requests efficiently.
  • Developed problem-solving skills by addressing passenger concerns with professionalism.
  • Gained experience in high-pressure environments, improving adaptability and teamwork.

Education

Heathrow UTC
01.2024 - 04.2025

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The Douay Martyrs Sixth Form
01.2023 - 01.2024

GCSEs - Science, Mathematics

The Douay Martyrs Secondary School
01.2018 - 01.2023

Skills

  • Customer Service & Support
  • Communication & Teamwork
  • Problem-Solving & Adaptability
  • Cash Handling & Transactions
  • Organisation & Time Management
  • Microsoft Office (Word, Excel, PowerPoint)
  • Calm under pressure
  • Communication skills
  • Upselling

Languages

English
Fluent
Arabic
Beginner

Custom

  • Event Volunteer, St. Matthew’s Church, 07/2022, Present, Managed cash transactions and assisted in donation drives., Provided customer service and supported event operations.
  • Student Mentor, The Douay Martyrs School, 09/2023, 07/2024, Supervised younger students during lunch periods, ensuring a safe and structured environment., Acted as a role model, promoting discipline and positive behaviour.

Accomplishments

Jack Petchey Award: An award given to the student who has made amazing academic achievements voted for by the whole school year only one person each year was chosen

Timeline

Customer Service Assistant

British Airways
03.2024 - 04.2024

Heathrow UTC
01.2024 - 04.2025

Student Mentor

The Douay Martyrs School
09.2023 - 07.2024

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The Douay Martyrs Sixth Form
01.2023 - 01.2024

Event Volunteer

St. Matthew’s Church
07.2022 - 04.2025

GCSEs - Science, Mathematics

The Douay Martyrs Secondary School
01.2018 - 01.2023
Mazen Elhassan