Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nikola Ivanov

Nikola Ivanov

West Drayton,Hillingdon

Summary

Diligent and adaptable, always eager to learn and grow within field. Possesses strong problem-solving abilities and excellent communication skills, with foundation in IT support and customer service. Ready to contribute to success and reliability of network infrastructure in IT Support role.

Offering strong background in customer service with excellent communication and problem-solving skills. Knowledgeable about IT support processes and team collaboration. Ready to use and develop organisational, technical, and interpersonal skills in IT Support role.

Overview

8
8
years of professional experience

Work History

Sales Leader

GB Marketing
Cardiff
01.2017 - 05.2025
  • Delivered an exceptional level of service to each customer by listening to concerns and answering questions
  • Improved company customer service
  • Supported Membership Advisors in improving operations and brought sales up
  • Interviewing and recruiting people

Customer Sales Advisor

Gold's Gym
Hounslow, Greater London
03.2018 - 12.2021
  • Managed till operations efficiently, reducing the queue time for customers.
  • Provided after-sales support, ensuring customer loyalty and repeat business.
  • Handled customer complaints for swift resolution.
  • Accepted card, cash and cheque payments in POS register system.
  • Monitoring CCTV ensuring that customers were working out in gym floor without any issues.

Customer Sales Advisor

Space Station
West Drayton/Slough, Hillingdon / Berkshire
10.2022 - Current
  • Improved customer satisfaction by providing professional, friendly service.
  • Achieved high sales targets with outstanding product knowledge.
  • Addressed potential customer queries, improving brand reputation and trustworthiness.
  • Coordinated with colleagues for smooth store operations during peak periods.
  • Participated in training sessions boosting personal sales techniques and strategies.
  • Developed strong relationships with customers by understanding their specific requirements.
  • Advised customers on suitable products to meet their needs.
  • Successfully upsold additional products, enhancing overall customer experience.
  • Handled customer complaints for swift resolution.
  • Consistently exceeded customer expectations by correctly identifying needs and recommending optimal solutions.

Education

GCSEs Equivalent -

PGHT "Akad. N. Nedelchev"
Bulgaria

Skills

  • Self-motivated
  • Dynamic
  • Problem solver
  • Coolheaded
  • Rational
  • Leadership skills
  • Operational needs assessment
  • Cost-saving solutions
  • Revenue improvement
  • Customer satisfaction enhancement
  • Resourceful
  • Well-organised

Languages

English
Fluent
Bulgarian
Native
Russian
Elementary

Timeline

Customer Sales Advisor

Space Station
10.2022 - Current

Customer Sales Advisor

Gold's Gym
03.2018 - 12.2021

Sales Leader

GB Marketing
01.2017 - 05.2025

GCSEs Equivalent -

PGHT "Akad. N. Nedelchev"

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Nikola Ivanov