Mayra Chavez Scott
Washington,Sunderland
Summary
Hard-working and reliable person with strong organizational skills. Achieves company goals through exceptional planning and prioritization.
Overview
22
22
years of professional experience
8
8
years of post-secondary education
Work history
SEN teaching assistant (Primary School)
CER (Affinity Work Solution Ltd)
Durham, Newcastle upon Tyne
09.2025 - Current
- Fostered strong home-school relationships through regular communication with parents and carers.
- Collaborated with teachers to implement personalised education programmes that enhanced student progress.
- Managed behavioural challenges effectively, promoting a positive learning environment.
- Delivered tailored literacy and numeracy sessions, boosting basic skills proficiency.
Warehouse worker
SG Personnel
Washington, Sunderland
07.2025 - 09.2025
- Organised warehouse layout for optimised space utilisation.
- Streamlined workflow by creating efficient goods organisation system.
- Coordinated with team members for effective task completion.
- Ensured safety standards with regular equipment maintenance checks.
SEN teaching assistant (Primary School)
CER (Affinity Worforce Sol. Ltd)
Dhuram, Newcastle upon Tyne
11.2024 - 07.2025
- Facilitated development of Individual Education Plans, strengthening student support.
Support worker for young people
Roc Group, Hope House, Newton Aycliffe DL5 7ER
Washington, Sunderland
07.2024 - 11.2024
- Delivered high-quality care tailored to individual needs, adhering to personalised care plans.
- Promoted service user independence and wellbeing through community engagement and social interaction.
- Utilised strong communication and interpersonal skills to effectively connect with individuals in need.
- Advocated best practices in health, safety, and security to protect service user welfare.
Production Operator
Hillary's Blinds Limited, Spire Road NE37 3ES
Washington, Sunderland
10.2019 - 07.2024
- Operated production equipment safely and effectively, maximizing quality output.
- Kept workspaces clean and organized with regular attention.
- Collaborated effectively with production teams to maintain excellent productivity and performance standards.
- Consistently followed company safety regulations, maintaining secure, low-risk working environments.
Customer Service Assistant/Cashier
Wilko Retail Ltd. Scotswood View NE11 9YZ
Gateshead, Tyne and Wear
10.2017 - 02.2019
- Advised customers on availability, pricing and location of products.
- Multi-tasked to keep customer service levels at optimal capacity at peak times.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Counter Assistant
Sainsbury's Supermarket, Etherstone Avenue NE7 7JW
Newcastle upon Tyne, Newcastle upon Tyne
06.2016 - 04.2017
- Cleaned kitchen areas, food counters, and cooking utensils.
- Bagged, boxed and wrapped goods with care to maintain quality and presentation.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
Catering Assistant
Borders General Hospital TD6 9BS
Melrose, The Scottish Borders
01.2015 - 09.2015
- Cleaned preparation areas thoroughly to avoid cross-contamination.
- Collected, washed and sanitized dishes and cooking utensils.
- Cleaned refrigerators, freezers and dry storage spaces to minimize contamination.
- Maintained high standards of food hygiene through regular checks of fridge and freezer temperatures.
- Maintained skills across various kitchen roles, providing support in alternative positions during staff absences.
General sales assistant
Matalan Retail, Galashiels, TD1 1PY
Galashiels, The Scottish Borders
10.2013 - 12.2013
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Followed company procedures and guidelines for smooth retail operations.
General Sales Assistant
Matalan Retail, Galashiels, TD1 1PY
Galashiels, The Scottish Borders
04.2011 - 04.2012
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Followed company procedures and guidelines for smooth retail operations.
Kitchen assistant
1745 Cottage Restaurant Traquair House
Innerleithen, The Scottish Borders
06.2003 - 10.2003
- Kept kitchen areas clean, orderly and well-stocked for smooth service.
- Completed kitchen cleaning close down duties at end of day, readying areas for next shift.
- Washed, peeled and chopped vegetables to be used in dishes.
- Observed health and hygiene standards to minimize food contamination.
Education
Diploma in Commerce and Administration - Business
Queens College of Business
San Salvador, El Salvador 01.1995 - 10.1997
SQA Understanding Care Skills - Adult Care
Borders College, Duns
The Scottish Borders 01.2006 - 06.2006
Higher English for Speakers of Other Languages - English for speaker of other language
Telford College, Edinburgh
Edinburgh 09.2009 - 08.2010
Level 2 Customer Relation Course - Customer Service
Study House
Kendal, Cumbria 04.2013 - 08.2013
Level 2 Award in Food Safety in Catering - Food Safety
Newcastle City Council
Newcastle upon Tyne 09.2016 - 09.2016
Functional Skill in English Level 1 - English and Math
Sunderland College
Sunderland 09.2021 - 05.2022
NCFE Preparing to Work in Adult Social Care - Adult Care
Training In Care
South Shields, South Tyneside 05.2022 - 06.2022
Pediatric First Aid - Pediatric First Aid
Help First Aid Training ltd
Shildon Business Centre,Dhuram 07.2024 - 07.2024
Health and Safety - Health and Safety in the Work Place
Health and Safety
Roc group, Newton Aycliffe,Dhuram 07.2024 - 07.2024
Level 1 Functional Skills in English -
Sunderland College
09.2021 - 05.2022
NCFE Level 1 in Personal and Social Development -
Sunderland College
09.2023 - 09.2024
NCFELevel 2 Supporting Teaching and Learning - Teaching
Sunderland College
09.2024 - 07.2025
Skills
- Young people Care
- Food and Safety Hygiene
- Customer Service
- Attention to detail
- Communication Skills
- Documentation Skills
- Active Listening
- Interpersonal Skills
- Problem Solving
- Bilingual English and Spanish
Affiliations
- Walking, Reading, Gym, Learning new skills
Languages
Spanish
Native
Timeline
SEN teaching assistant (Primary School)
CER (Affinity Work Solution Ltd)
09.2025 - Current
Warehouse worker
SG Personnel
07.2025 - 09.2025
SEN teaching assistant (Primary School)
CER (Affinity Worforce Sol. Ltd)
11.2024 - 07.2025
NCFELevel 2 Supporting Teaching and Learning - Teaching
Sunderland College
09.2024 - 07.2025
Support worker for young people
Roc Group, Hope House, Newton Aycliffe DL5 7ER
07.2024 - 11.2024
Pediatric First Aid - Pediatric First Aid
Help First Aid Training ltd
07.2024 - 07.2024
Health and Safety - Health and Safety in the Work Place
Health and Safety
07.2024 - 07.2024
NCFE Level 1 in Personal and Social Development -
Sunderland College
09.2023 - 09.2024
NCFE Preparing to Work in Adult Social Care - Adult Care
Training In Care
05.2022 - 06.2022
Functional Skill in English Level 1 - English and Math
Sunderland College
09.2021 - 05.2022
Level 1 Functional Skills in English -
Sunderland College
09.2021 - 05.2022
Production Operator
Hillary's Blinds Limited, Spire Road NE37 3ES
10.2019 - 07.2024
Customer Service Assistant/Cashier
Wilko Retail Ltd. Scotswood View NE11 9YZ
10.2017 - 02.2019
Level 2 Award in Food Safety in Catering - Food Safety
Newcastle City Council
09.2016 - 09.2016
Counter Assistant
Sainsbury's Supermarket, Etherstone Avenue NE7 7JW
06.2016 - 04.2017
Catering Assistant
Borders General Hospital TD6 9BS
01.2015 - 09.2015
General sales assistant
Matalan Retail, Galashiels, TD1 1PY
10.2013 - 12.2013
Level 2 Customer Relation Course - Customer Service
Study House
04.2013 - 08.2013
General Sales Assistant
Matalan Retail, Galashiels, TD1 1PY
04.2011 - 04.2012
Higher English for Speakers of Other Languages - English for speaker of other language
Telford College, Edinburgh
09.2009 - 08.2010
SQA Understanding Care Skills - Adult Care
Borders College, Duns
01.2006 - 06.2006
Kitchen assistant
1745 Cottage Restaurant Traquair House
06.2003 - 10.2003
Diploma in Commerce and Administration - Business
Queens College of Business
01.1995 - 10.1997
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