Maya McCarte
Abertillery,Gwent
Summary
I am a hardworking and forward-thinking individual with a strong commitment to personal growth and community involvement. As an active member of the local community, I regularly support fundraising events and recently launched a successful book club, which has quickly gained momentum. I also assist with my friend’s face painting business, where I work closely with and entertain young children—an experience that has strengthened my communication, patience, and people skills. I bring energy, initiative, and a proactive mindset to everything I do, always looking for new ways to make a positive impact.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Sales assistant / Baker
Molly's Cupcakery
07.2024 - Current
- Offered personalised shopping advice to enhance customer experiences.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Collaborated effectively with team members to meet sales targets.
- Operated EPOS till systems with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Followed precise measurements for each recipe, guaranteed consistency in taste and texture.
- Decorated cakes and desserts meticulously for eye-catching presentation.
- Met strict food safety guidelines, maintained a safe working environment.
- Adapted quickly to changing demand patterns during holiday season, ensured adequate stock levels.
- Handled additional tasks assisting team members during busy holiday periods and employee absences.
Kitchen Manager
Giants Burger Bar
01.2019 - 05.2025
- Working in a fast-paced, dynamic, multitasking environment
- Taking orders via the telephone and face-to-face customer contact
- Maintaining a high level of professionalism when dealing with difficult customers.
- Ensuring all work areas were maintained and kept clean
- Familiar with all aspects of kitchen record keeping, including recording fridge temperatures, probing hot food, and completing and recording all daily checks
- Regularly posting promotional content to the business's social media pages and responding to customer's messages and inquiries
Secondary School Kitchen Assistant
Anzuk Education
01.2023 - 12.2023
- Adhered to health and safety regulations with careful handling of food and equipment.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Performed daily deep cleaning tasks to optimise workspace cleanliness standards.
- Built strong relationships with students to promote positive dining experiences.
Supervisor
Greggs
03.2023 - 08.2023
- Responsible for overseeing the efficient operation of the store including managing a team of dedicated staff and ensuring topnotch customer service.
- Monitoring and recording fridge and freezer temperatures
- Ensuring the shop is kept tidy and keeping stock levels topped up throughout the day
- Delegated tasks appropriately, achieved balanced workload among team members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Managed daily cash transactions for accurate end of day reports.
Charity Retail Assistant
Wastesavers
01.2022 - 01.2023
- Inspecting donated items and ensuring quality items were selected for resale
- Successfully and continuously hit sales targets by keeping the shop full of good quality, well-priced products
- Manage and motivate a team of multiple volunteers and empower them to run the shop to our high standards
- Responsible for opening and closing the shop as a key holder, as well as ensuring the float was balanced
- PAT testing electrical goods to ensure they met industry standards and were safe for resale
Merchandiser
Cardiff International Arena (CMI)
01.2019 - 04.2022
- Performed stock management duties for optimal inventory control.
- Ensured accurate pricing and labelling of all products on display.
- Boosted product visibility by creating appealing displays.
- Supported colleagues during busy periods demonstrating excellent team spirit and cooperation.
- Completed end-of-day cash wrap-up tasks, contributing towards smooth business operations.
- Managed large sums of money for safekeeping and organised till balance at shift end.
Sales Assistant
Matalan
01.2019 - 01.2020
- Processed sales, exchanges, and refunds on a daily basis
- Worked well under pressure; especially during the holiday periods when the store was at its busiest.
- Made sure the shop floor was free of obstacles.
Education
Diploma of Higher Education - Computing
University of South Wales
/2019 - /2021
Level 3 National Extended Diploma - Computing
Coleg Gwent
01.2017 - 01.2019
GCSE - English Literature, English Language, Welsh, ICT
Brynmawr Foundation School
01.2012 - 01.2017
Skills
- Digital marketing tools proficiency
- Successful up-selling
- Cash handling
- Visual merchandising
- Complaint handling
- Positive attitude
- Customer Service
- Refund and exchange processing
- Health and Safety Compliance
- Patience and empathy
- Computer literate
Certification
- Level 2 Food Hygiene
Affiliations
- Live music
- Travelling
- Crafting
- Reading
References
References available upon request.
Timeline
Sales assistant / Baker
Molly's Cupcakery
07.2024 - Current
Supervisor
Greggs
03.2023 - 08.2023
Secondary School Kitchen Assistant
Anzuk Education
01.2023 - 12.2023
Charity Retail Assistant
Wastesavers
01.2022 - 01.2023
Merchandiser
Cardiff International Arena (CMI)
01.2019 - 04.2022
Kitchen Manager
Giants Burger Bar
01.2019 - 05.2025
Sales Assistant
Matalan
01.2019 - 01.2020
Level 3 National Extended Diploma - Computing
Coleg Gwent
01.2017 - 01.2019
GCSE - English Literature, English Language, Welsh, ICT
Brynmawr Foundation School
01.2012 - 01.2017
Diploma of Higher Education - Computing
University of South Wales
/2019 - /2021
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