Lauren Cowie
Aylesbury,Buckinghamshire
Summary
Dynamic professional with a strong foundation in creativity, team management, and organisation. Demonstrates exceptional customer service and communication skills, complemented by proficiency in digital marketing tools. Experienced in maintaining cleanliness standards, aiming to leverage these competencies towards achieving excellence in future roles.
Overview
8
8
years of professional experience
Work history
Casual Sales Assistant
House of Fraser
Aylesbury
01.2025 - 10.2025
- I delivered exceptional customer service on Women's clothing, Menswear, and Footwear departments, by efficiently handling questions and complaints
- Assisted customers with product selection and fitting room support.
- Managed till operations smoothly, reducing waiting time for customers.
- Collaborated effectively with team members to meet sales targets.
- I have high visual merchandising standards and organised stock displays, as well as sorting out stock delivery.
- Ensured stock replenishment in a timely manner to maintain product availability.
Sales Assistant
Sainsbury’s
Aylesbury
10.2021 - 09.2023
- Dedicated and customer-focused Sales Assistant with a proven track record of delivering exceptional service in a fast-paced retail environment. Demonstrated expertise in product knowledge, effective communication, and achieving sales targets.
- Provided outstanding customer service by actively engaging with customers, addressing inquiries, and offering product recommendations.
- Resolved customer issues promptly and effectively, ensuring a positive shopping experience
- Worked collaboratively with team members to maintain a well-organised and visually appealing store layout.
- I assisted in training new staff members, contributing to a cohesive and high-performing team.
- Participated in merchandising activities and maintaining attractive product displays.
- Assisted customers with product selection for optimal satisfaction.
- Ensured stock replenishment in a timely manner to maintain product availability.
Cleaner (part-time)
TRING SCHOOL
Tring, Hertfordshire
04.2018 - 03.2020
- During a shift I cleaned a variety of different areas of the school including science laboratories. Here I had to be wary of any spilt chemicals and to avoid inadvertently affecting apparatus, such as gas taps and bunsen burners. I also cleaned the canteen and food tech rooms, which were both often very messy.
- I was often tasked with training newer employees and showing them how to clean different areas on the school and which particular products to use.
- Adhered to company policies regarding correct use of chemicals, reducing potential health risks.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
Education
Bachelor's degree - Football Business and Marketing
UCFB
Wembley 9 2023 - 04.2026
A-Level or equivalent - Geography, Photography, Politics
Tring School
Tring 9 2014 - 6 2021
GCSE - Mathematics, English Literature and Language, Combined Science, Geography, PRS, German, Sociology, Textiles
Tring School
Tring 09/2014 - 06/2019
Skills
- Creativity
- Team Management
- Organisation
- Customer Service
- Communication
- Cleaning Experience
- Digital marketing tools proficiency
I have also volunteered as a Twitch chat moderator, where I have moderated live chat audiences peaking around 25,000 viewers This has helped develop various skills including communication and conflict resolution, online community management, understanding digital tools and working with a team of other moderators
Affiliations
- My hobbies include watching football, going to concerts and spending time with friends.
- I also enjoy fashion, interior design and watching various other sports including Formula One and Netball.
Accomplishments
I won the most improved Design & Technology student when completing my GCSE Textile course.
Personal Details
- Driver's License: None
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
Timeline
Casual Sales Assistant
House of Fraser
01.2025 - 10.2025
Sales Assistant
Sainsbury’s
10.2021 - 09.2023
Cleaner (part-time)
TRING SCHOOL
04.2018 - 03.2020
Bachelor's degree - Football Business and Marketing
UCFB
9 2023 - 04.2026
A-Level or equivalent - Geography, Photography, Politics
Tring School
9 2014 - 6 2021
GCSE - Mathematics, English Literature and Language, Combined Science, Geography, PRS, German, Sociology, Textiles
Tring School
09/2014 - 06/2019