Max Jones
Swansea,City and County of Swansea
Summary
As someone with half a decade of customer service experience, I pride myself on my ability and skill to work as part of a team to ensure the satisfaction of clients and customers. My experience as a supervisor and as a crew member has prepared me for working through difficult challenges and learning from each of them. I understand that no two days are the same and that each must be met with a firm work ethic and a motivated team. I strive to resolve problems diligently and to methodically adhere to the standards placed upon me and my team.
Overview
6
6
years of professional experience
Work history
Cleaning Site Supervisor
Mrs. Buckét
Swansea, Swansea
2025.08 - Current
- Ensured the satisfaction of the client through maintaining high standards and professional customer service
- Worked closely with a team of twelve to ensure workplace cohesion and high standards being met
- Kept track of cleaning equipment and stock while placing orders when required
- Thorough cleaning of bathrooms, kitchens, floors and tables according to company standards
- Worked diligently during deep clean periods to attain exceptional cleanliness
- Briefed staff on daily and weekly tasks
- Responded to and promptly solved any and all issues raised by the client
Crew Member
IKEA
Warrington, Cheshire
2024.09 - 2025.01
- Provided professional customer service to hundreds of individuals daily, maintaining a positive attitude, and remembering regular customers
- Listened carefully to customer complaints and worked diligently to resolve them, building trust in customer service
- Maintained a calm demeanour during peak hours and worked alongside my team to serve large queues of customers
- Provided alternatives to customers based on dietary requirements and limited stock
- Unpacked and put away arriving stock, informed management of limited stock numbers
- Wiped down and sanitised surfaces to maintain exceptional hygiene standards
- Prepared food according to health and safety guidelines to prevent cross-contamination
- Operated cash registers and handled cash at the beginning and end of each day
- Washed crockery and dishes to ensure a consistent supply of clean items
- Cleared and prepared tables for customers exiting and entering the restaurant
- Restocked empty and near-empty customer displays with desserts and drinks
Crew Member
McDonald's
Swansea, Swansea
2020.02 - 2023.07
- Sanitised surfaces according to health and safety standards
- Cleaned customer toilets to maintain high levels of cleanliness
- Wiped down and cleared tables and customer seating areas
- Ensured the correct usage of various chemicals according to particular areas
- Restocked areas to ensure a full inventory of employee supplies
- Served customers with a polite, professional demeanour, remembering names and faces of regular customers
- Maintained a calm, professional demeanour during peak hours to ensure the smooth flow of the restaurant
- Operated cash registers including the handling and counting change
- Worked closely with my team to ensure high standards were met each shift
- Worked alongside management to ensure daily tasks were complete
Skills
- Stock and Supply Management
- Professional Customer Service
- Teamwork
- Supervision
- Cleaning in Various Environment & Surfaces
- Delegation
- Health and Safety Adherence
- Problem Solving
- Cash Register Experience
- Cash Handling Experience
- Food Safety Operations
- Understanding of COSHH
- Customer Relations & Complaint Resolution
- Inventory Management
- Staff Training
- Deep Cleaning
Timeline
Cleaning Site Supervisor
Mrs. Buckét
2025.08 - Current
Crew Member
IKEA
2024.09 - 2025.01
Crew Member
McDonald's
2020.02 - 2023.07