Martin Delahoy
Chatham ,Kent
Summary
Calm Cleaning professional with strengths in team leadership, rota planning and customer complaint resolution. Maintains high cleaning standards, supports staff training and keeps operations organised.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Cleaning Site Supervisor
The Pcs Group
Gillingham, Kent
04.2026 - Current
- Supervised team of cleaners, delegating tasks and overseeing completion to maintain high cleanliness standards.
- Addressed customer complaints regarding cleanliness, taking immediate action to resolve issues and restore satisfaction.
- Briefed housekeepers on daily duties, maintaining smooth team operations.
- Reported maintenance issues to management, minimising potential safety risks.
- Supervised and supported all new personnel to maximise quality of service and performance.
- Monitored stock levels for cleaning supplies and equipment, using daily inventory reports for guidance.
- Trained new cleaning staff on proper techniques and use of equipment, enhancing team capabilities.
- Organised comprehensive deep cleaning projects, ensuring thorough sanitisation of facilities.
- Explained tasks and priorities at daily meetings to foster high-level productivity and positive morale.
Direct Sales Group Supervisor
Brite Lite Windows
Maidstone , Kent
02.2013 - 04.2026
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Gave clear staff instruction to achieve production output.
- Fostered a positive working environment, encouraging teamwork and collaboration.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Checked work throughout production phases for good quality control.
Instore Cleaning Manager
City FM
Chatham, Kent
10.2010 - 02.2013
- Kept cleaning equipment in good working order by conducting routine maintenance and inspections.
- Addressed client complaints and feedback, taking corrective action to uphold customer satisfaction and service excellence.
- Designed rotas for cleaning staff, developing based on bookings and staff availability.
- Audited work and customer service processes to identify improvement areas.
- Developed and implemented standards and procedures to guide staff activities.
- Ensured staff performed within timeframes and to high-quality cleaning standards by closely monitoring operations.
- Prepared detailed reports on team performance, incidents, and expenditure for senior management review.
- Collaborated with human resources to address personnel issues, support staff wellbeing, and manage performance appraisals.
- Supervised team of cleaners, delegating tasks and overseeing completion to maintain high cleanliness standards.
- Addressed customer complaints regarding cleanliness, taking immediate action to resolve issues and restore satisfaction.
- Conducted regular inspections of premises to identify areas requiring attention, improving overall hygiene.
- Monitored stock levels for cleaning supplies and equipment, using daily inventory reports for guidance.
- Maintained accurate records of cleaning schedules, staff attendance, and inventory levels for efficient operation.
- Trained new cleaning staff on proper techniques and use of equipment, enhancing team capabilities.
- Analysed feedback from clients to make adjustments to cleaning practices, continually improving service quality.
- Explained tasks and priorities at daily meetings to foster high-level productivity and positive morale.
- Assessed performance of cleaning staff, providing constructive feedback and personal development opportunities.
- Implemented efficient cleaning schedules, optimising staff productivity and ensuring timely completion of duties.
- Managed payroll for cleaning staff, including calculating hours, processing payments, and resolving discrepancies.
- Facilitated team meetings to communicate updates, share best practices, and foster a collaborative work environment.
Education
NVQ Level 2 - Level 2 & 3 in Therapeutic Counselling
Medway Adult Education
Rochester01-2020
Higher National Diploma - HND in Software Engineering
Mid Kent College
Rochester01-1994
City & Guilds - 7307 Teaching & Training Certificate for Adults
Mid Kent College
Rochester01-1993
GCSEs - English, Maths, Double Science, History & Geography
Hundred of Hoo School
Hoo Rochester01-1988
Skills
- Facilities cleaning
- Housekeeping operations
- Cleaning product stock control
- Team supervision
- Payroll administration
- Cleaning audits
- Rota planning
- Communication coordination
- Customer complaint resolution
- Conflict management
- Staff training
- Quality control
- Positive attitude
- Communication and coordination
- Customer service excellence
- Client care and service
- Keen attention to detail
- Time-management
- Staff management
- Decision making
- Team Leadership
- Staff motivation
Certification
- Mental Health First Aider certified
- Work Place First Aider
- Qualified Pat tester
Timeline
Cleaning Site Supervisor
The Pcs Group
04.2026 - Current
Direct Sales Group Supervisor
Brite Lite Windows
02.2013 - 04.2026
Instore Cleaning Manager
City FM
10.2010 - 02.2013
NVQ Level 2 - Level 2 & 3 in Therapeutic Counselling
Medway Adult Education
Higher National Diploma - HND in Software Engineering
Mid Kent College
City & Guilds - 7307 Teaching & Training Certificate for Adults
Mid Kent College
GCSEs - English, Maths, Double Science, History & Geography
Hundred of Hoo School