Sumaya Mohamed
London ,Hammersmith and Fulham
Summary
Hardworking individual with innate leadership abilities seeks experience in supervisory position. Delegates well to achieve tasks within specified time and quality requirements. Works flexibly to meet changing shift demands.I am easy to talk to and feel that my colleagues feel at ease learning and talking to me
Overview
5
5
years of professional experience
Work history
Cleaning Site Supervisor
Mitie
London , oxford circus
11.2021 - Current
- Liaised with clients to provide quotes and determine cleaning needs.
- Specialised in office cleaning services.
- Guided staff to handle chemical solutions in line with COSHH.
- Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Managed 15 employees and agency staff offering ongoing support and guidance.
- Reported on accidents and investigated incidents to protect staff safety.
- Delivered constructive feedback to improve cleaning staff performance.
- interviews new employees and carries out right to work.
- Oversaw cleaning for multiple clients .
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Reviewed work schedules to enhance efficiencies.
- Complete weekly time sheets and submit to the Manager.
- Ensure that all machinery is in a safe working condition by carrying out weekly checks
- Ensure that all work is carried out in a safe manner and in accordance with relevant Health & Safety Regulations.
- Ensure that all the consumables are supplied effectively, and not allowing any of the dispensers to run short of supplies (soap , toilet tissue, etc).
- Provide regular feedback to management on all developments and problems within areas of responsibility and/or with staff.
- Advise Manager of any potential disciplinary issues as and when issues arise.
- Monitor and manage stock levels of cleaning consumables and to organise for administration team to order supplies directly as appropriate to meet operational requirements
Team Leader
Co-op food
London, Hammersmith and Fulham
09.2019 - 11.2022
- Assisting and advising customer who use our shop, in a polite and professional manner
- Working the tills
- Serving and prepping the deli counter
- Ensuring the correct level of stock is a minimum
- Stock count
- Dealing with and keeping waste to a minimum
- Managing offers and promotions
- Restocking shelves, front -facing, checking prices
- Ensuring the shop is always clean and tidy, maintain health & safety standers
- Responsibility for shop and cash security
- Giving and receiving training
- To undertake other duties as deemed reasonable by the co-op
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Participated in safety and risk assessments and suggested hazard reduction strategies.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
- Managed accurate and timely delivery of dispatch orders to customers.
- Undertook regular performance reviews to identify areas for improvement.
Volunteer
Royal mail
London
05.2018 - 06.2019
- Working in various departments at the Royal Mail Head Office
- Covering admin duties
- Customer Service
- Stock control
Education
Level 1 Care -
Kensington and Chelsea college
2019
undefined
2011
Bachelor of science - economics and administration, public administration
King Abdul Aziz
2006
Skills
- Customer service skills
- Computer skills; power point, word
- Work well under pressure
- Respect team member
- Positive attitude
- Strong team -building skills
- Exceptional multi-task
- Health and safety compliance
- Staff supervision
- Staff training
- Rota management
- Monitoring deadlines
- Problem-solving
Interests
Interests and Activities:
, In my spare time I enjoy supporting my community by volunteering and getting involved in all community activities, I also enjoy travelling and experiencing new cultures
Additional Information
- .
Languages
English
Fluent
Arabic
Native
somalia
Native
Timeline
Cleaning Site Supervisor
Mitie
11.2021 - Current
Team Leader
Co-op food
09.2019 - 11.2022
Volunteer
Royal mail
05.2018 - 06.2019
Level 1 Care -
Kensington and Chelsea college
undefined
Bachelor of science - economics and administration, public administration
King Abdul Aziz
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