Kelly Bowness
Derby,Derbyshire
Summary
Experienced professional with focus on claims administration and customer service. Excel at resolving complex claims efficiently, ensuring compliance with company policies and industry regulations. Strong communicator with knack for problem-solving and attention to detail.
Overview
26
26
years of professional experience
2
2
years of post-secondary education
Work history
Claims administrator
Balfour Beatty
Derby, Derbyshire
07.2007 - Current
- Ensured compliance with regulatory standards whilst handling sensitive customer data.
- Facilitated smooth running of operations through effective management of back-end processes.
- Regularly updated claim status to keep all parties informed during the entire process.
- Reviewed incoming claims documentation, ensuring its completeness and validity.
- Processed high volumes of insurance claims without compromising on accuracy or speed.
- Worked closely with loss adjusters to determine the value of each claim accurately.
- Utilised company systems proficiently, tracking every detail related to each case efficiently and accurately.
- Improved claims processing efficiency by streamlining administrative procedures.
- Maintained stringent confidentiality whilst dealing with personal information of customers.
- Investigated reported incidents thoroughly, identifying fraudulent activities promptly.
- Enhanced team productivity by efficiently delegating tasks among team members.
- Resolved disputes with policyholders, ensuring customer satisfaction.
- Coordinated communication between insurers and claimants for smoother settling of claims.
- Prioritised urgent cases to ensure prompt attention and action when required.
Insurance assistant
Wilson Brokers
Derby, Derbyshire
05.1999 - 07.2007
- Ensured accuracy with meticulous data entry.
- Provided accurate quotes to prospective clients which resulted in increased sales.
- Collaborated effectively with other departments improving overall functionality.
- Reviewed insurance applications for completeness and accuracy.
- Maintained confidentiality of sensitive information at all times.
- Completed paperwork efficiently, speeding up the approval process.
- Delivered excellent customer service with prompt response time.
- Streamlined office operations for increased efficiency.
- Participated in team meetings to share best practices.
- Handled customer complaints professionally, restoring confidence in our services.
- Assisted customers in filing claims, easing their distress during tough times.
- Strengthened client relationships through regular follow-ups.
- Coordinated with underwriters, ensuring correct policy issuance.
- Processed claim forms accurately leading to faster settlement.
- Assisted in policy renewals for maintaining continuous coverage.
- Provided administrative support to insurance brokers, enhancing productivity levels.
- Achieved customer satisfaction by addressing and resolving queries promptly.
- Developed strong rapport with clients to facilitate communication.
- Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.
- Modified, updated and processed existing private car policies, ensuring complete accuracy.
- Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.
- Checked documentation for accuracy and validity on Misys, maintaining confidentiality.
- Collected premiums and issued accurate receipts within timeframe.
- Received and routed business correspondence to correct departments and staff members.
- Processed and recorded new policies and claims.
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Used spreadsheet software to compile and analyse financial data.
- Identified and help correct errors in financial data or accounting practices.
- Organised financial documentation and statements with detailed and accurate information about transactions.
- Issued payments to fulfill contract requirements and complete transactions.
Education
NVQ Level 2 - Business Administration and IT
Babington Business College
Derby 09.1999 - 07.2000
NVQ Level 3 - Business Administration and IT
Babington Business College
Derby 09.2000 - 07.2001
Skills
- Time management mastery
- Underwriting software familiarity
- Policy administration
- Accuracy in premium calculation
- Contractual agreements
- Underwriting proficiency
- Claims processing
- Client Relationship Management
- Policy understanding
- Accounting basics
- Policy renewal handling
- Insurance product knowledge
- Spreadsheet management
- Administration
- Enquiry handling
- Effective decision making
- Excellent administrative abilities
- Quote preparation
- Communication proficiency
- Customer Service
- Invoice processing
- Product knowledge
- Financial reporting
- Resourcefulness
- Conflict Resolution
- Database management
- Strategic thinking
- Proactive initiative
Timeline
Claims administrator
Balfour Beatty
07.2007 - Current
NVQ Level 3 - Business Administration and IT
Babington Business College
09.2000 - 07.2001
NVQ Level 2 - Business Administration and IT
Babington Business College
09.1999 - 07.2000
Insurance assistant
Wilson Brokers
05.1999 - 07.2007
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