Summary
Overview
Work History
Education
Skills
Additional Information
Interests
Timeline
Generic

Franki Bolus

Executive Officer
Wordsley

Summary

I have worked over a wide range of industries from working with children and hosting parties to food services and retail and more recently; Cleaning and Civil service administrative roles. I take pride in my capability to inform and educate people for a smooth understanding of policies. I have worked independently, within a team and alongside others comfortably and able to migrate between these to suit business needs. I enjoy liaising with others and build knowledge to improve my skills everyday. I am eager to channel my skills into a new career.

Overview

10
10
years of professional experience

Work History

Work Coach

DWP
01.2024 - Current
  • Identified individuals' strengths and weaknesses for tailored career guidance.
  • Empowered individuals to overcome challenges and find meaningful employment.
  • Managed and maintained varied caseloads, achieving personal performance targets.
  • Referred individuals to external learning and support providers for improved growth.
  • Provided one-to-one coaching sessions to identify relevant training opportunities.
  • Explained complex information clearly and concisely.
  • Recognised personal development plans and set learning programmes to achieve desired growth.

Administrative Officer Debt Resolution

HMRC
12.2018 - 09.2021
  • Prompted customers with overdue payments to avoid penalties.
  • Conducted income and expenditures to set up payment plans for those in deficit of Self - employed tax.
  • I dealt with on average 100 Inbound and Outbound calls per day to those Self-employed and those paying VAT with empathy.
  • Managed multiple computer systems over three screens ensuring all systems were updated and checked for each customer.
  • Stayed calm and and gave clear instruction of progress with a personalised plan.

Store Manager

Luke 1977
09.2014 - 12.2018
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Followed industry trends and set pricing strategies to maximise business returns.
  • Researched and applied proven marketing techniques to drive sales.
  • Kept a team of happy employees and encouraged growth in and outside of work.

Education

English Literature

Halesowen College
Halesowen

Thorns Community College
Brierley Hill

Skills

  • Training and Development

  • Conflict Resolution

  • Team player

  • Motivational techniques

  • Safeguarding

  • File and records management

  • Recruitment

  • Supportive approach

  • Professionalism

  • Able to speak to those of any age in a professional and clear manner

Additional Information

Information on gaps of employment can be given on request.

References available on request.

Full, clean driving license.

Interests

Music

Outdoor activities

Timeline

Work Coach

DWP
01.2024 - Current

Administrative Officer Debt Resolution

HMRC
12.2018 - 09.2021

Store Manager

Luke 1977
09.2014 - 12.2018

English Literature

Halesowen College

Thorns Community College

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Franki BolusExecutive Officer