Matthew Wright

As a Sales Executive at Taylor Wimpey, I was responsible for managing the customer journey from initial enquiry through to completion on new build properties. I provided exceptional customer service, guiding purchasers through the sales process, understanding their requirements, and recommending suitable homes and upgrades. The role involved achieving sales targets, maintaining and managing customer database, conducting viewings, and liaising closely with construction and site teams to ensure build progress aligned with agreed timescales. I consistently worked in a fast-paced, target-driven environment while maintaining high standards of professionalism and compliance.

Key responsibilities:

• Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
• Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
• Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
• Developed customer loyalty with excellent customer service, leading to repeat business.
• Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
• Increased customer engagement by delivering high-quality product demonstrations.
• Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
• Built long-term relationships with customers and generated referrals from existing clients.
• Achieved and exceeded sales targets in line with client growth across all products and services.
• Maintained contact with customers throughout sales and pre-delivery process.
• Conducted market research, to ensure pricing and headline offers are inline.

As a Shift Leader at Wetherspoon, I was responsible for overseeing the smooth running of daily operations during shifts, leading and supporting team members to deliver excellent customer service in a fast-paced environment. I ensured high standards of service, compliance with health and safety regulations, and effective team communication. My role included delegating tasks, resolving customer issues, managing stock and tills, and maintaining operational efficiency while motivating the team to achieve performance targets.

Key responsibilities:

• Managed team dynamics by implementing conflict resolution strategies.
• Participated in team meetings for strategic planning.
• Trained new staff members, promoting skill development.
• Maintained inventory, reducing stock shortages.
• Conducted customer satisfaction surveys, implementing improvements based on feedback.
• Delegated tasks efficiently to maximise productivity.
• Led performance reviews, identified areas for improvement.
• Monitored health and safety measures for guaranteed compliance.

In a Sales Executive role, I enjoy interacting with customers and delivering an excellent customer experience by taking the time to understand their needs and requirements. I take pride in recommending suitable products and services, guiding customers through the sales process, and providing knowledgeable advice and support to answer any questions they may have. Building strong relationships and ensuring customer satisfaction are aspects of the role that I find particularly rewarding. I am also accustomed to working flexible schedules, including weekends and Bank Holidays, and understand the importance of being adaptable to meet business and customer needs.

Key responsibilities:

• Managing and maintaining my own customer database, ensuring records are accurate and up to date, tracking customer interactions, and following up on enquiries to ensure every sales opportunities are met.
• Delivered outstanding customer service, consistently ensuring customer satisfaction through effective communication, product knowledge, and a customer-focused approach. Following the sales process from start to finish.

• Arranged vehicle handovers and collections, ensuring a smooth process, accurate paperwork, and a high standard of customer service.

• Consistently achieved and exceeded sales targets and key performance objectives.

• Ensured customers were treated fairly and ethically, providing honest advice and maintaining high standards of professionalism and compliance.

• Conducted telephone sales prospecting, generating leads and identifying new business opportunities through effective communication and relationship building.
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As an Onboard Manager, I was responsible for ensuring customers received a prompt, courteous, and efficient service from the team I led. I focused on maintaining high levels of motivation, morale, and teamwork, fostering a positive and supportive working environment. This approach helped ensure smooth operations and consistently high standards of service delivery with Harding Retail.

Key responsibilities:

• Dealt with large stock orders, ensuring accurate processing, effective stock control, and timely fulfilment.
• Worked to strict sales targets and deadlines in a fast-paced environment, consistently delivering results against performance goals.
• Hosted team training and team-building activities to enhance performance, develop skills, and improve team morale and collaboration.
• Processed data including stock counts, salaries, and reports, ensuring accuracy, confidentiality, and timely completion of administrative tasks.
• Provided mentorship, support and team management to keep staff suitably trained and competent.
• Promoted from Sales Assistant to Manager within two years in recognition of strong performance and leadership ability.