`Luke Drury
Knebworth,Hertfordshire
Summary
I currently work as a Senior Sales Executive in the broadband sector, where I manage the full sales process from initial enquiry through to completion. As the sole sales representative, I’m responsible for handling all customer interactions, managing my own workload, and consistently working towards targets while maintaining a high level of service.
Alongside this, I’ve been working towards my mortgage qualifications, having successfully passed CeMAP Level 1 and Level 2 while working full-time. I’ve also started studying for Level 3, which reflects my commitment to moving into a mortgage adviser role and building a long-term career in financial services.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior sales executive
National Broadband Limited
London, City of London
07.2017 - Current
.Handle all sales enquiries day-to-day, being the main person customers speak to from first contact through to sign-up.
Talk customers through broadband options and help them choose what actually suits their needs and budget.
Close sales consistently and work towards hitting monthly targets.
Build good relationships with customers so they feel confident choosing our service and are more likely to recommend us.
Keep on top of all customer details and sales activity using a CRM system.
Stay aware of what competitors are offering and adjust how I sell to stay competitive.
Handle any issues or follow-ups to make sure customers are happy after signing up.
Manage my own workload and pipeline, especially during busy periods, as the only sales person on site.
Education
GCSEs -
John Henry Newman
Stevenage, Hertfordshire 09.2010 - 07.2016
Skills
Customer Needs Analysis – I am confident in asking the right questions to understand individual circumstances and recommend suitable options
Relationship Building – Able to quickly build trust and rapport with customers, which results in a positive experience for the customer & repeat business
End-to-End Sales Management – I am experienced in managing the full customer journey independently, from initial enquiry through to completion
Time & Pipeline Management – Skilled at prioritising tasks, managing multiple enquiries, and staying organised in a fast-paced environment
Certification
Level 1 & 2 CeMAP.
Full UK Driving License
Affiliations
- I recently ran my first marathon, which was a big personal challenge and something I really committed to over time.
- I also enjoy playing golf and skiing — both are great ways for me to stay active and switch off outside of work.
- I have recently completed on purchasing my own home, so have experienced from the customers perspective & can identify with how they feel.
Timeline
Senior sales executive
National Broadband Limited
07.2017 - Current
GCSEs -
John Henry Newman
09.2010 - 07.2016