Matthew Wellington
High Wycombe,Buckinghamshire
Summary
Dedicated worker with strong conversational skills and a proven ability to work effectively under pressure in multiple job environments. Demonstrates exceptional teamwork and problem-solving abilities, ensuring efficient customer complaint management and committing to responsibility and continuous improvement, aiming to leverage these skills in a dynamic environment.
Overview
4
4
years of professional experience
Work history
Front of House Team Member
Sojo Kitchen
Marlow, Buckinghamshire
2022.08 - 2025.11
- Performed additional tasks to keep dining room running smoothly.
- Assisted in delivering food and drinks to tables when required by bar and kitchen staff.
- Provided warm, friendly welcome to visitors, maintaining an excellent first impression.
- Kept tables clean and presentable by clearing glassware, cutlery and crockery from tables when finished.
- Maintained extensive understanding of current offers, menu items and seasonal dishes.
- Aided in providing friendly, relaxing and professional environments by going the extra mile to assist customer needs.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Helped in mixing, developing and pouring drinks when required by bar staff, including cocktails, coffees and soda.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Ensured safe hygiene and food handling standards for full compliance.
- For Reference: Victoria Luton ~ 07974 957536
Front of House Team Member
The Britannia
Marlow, Buckinghamshire
2022.05 - 2025.09
- Delivered outstanding customer service in a busy pub environment with a focus on hospitality and guest satisfaction.
- Took food and drink orders efficiently, communicated clearly with the kitchen and bar staff.
- Maintained cleanliness and tidiness of the bar and dining areas during busy services.
- Assisted in training new staff on service standards and customer interaction.
- Handled customer concerns in a calm and professional manner when needed.
- Developed skills in multitasking, particularly during peak times and events.
Sales Assistant
River Island
High Wycombe
2022.10 - 2023.03
- Handled transactions, returns, and queries efficiently at the till.
- Provided attentive customer service on the shop floor and in the fitting rooms.
- Maintained store presentation through folding, tagging, and organising stock to enhance customer shopping experience.
- Collaborated with team members to achieve sales targets, contributing to overall store performance.
- Handled cash transactions and ensured accurate end-of-shift accounting, minimising discrepancies.
- Conducted daily inventory checks to manage stock levels accurately.
- Supported stockroom duties including deliveries and inventory checks.
Education
A-Levels - English Literature, Business Studies, Psychology
John Hampden Grammar School
High Wycombe, BKMGCSEs - English Language and Literature, Maths, Computer Science, Chemistry, Biology, Physics, History, PE, German
John Hampden Grammar School
High Wycombe, BKMSkills
- Cash handling
- Customer complaint management
- Problem solving
- Teamwork
- Hardworking under pressure
- Communication
- Responsibility
Timeline
Sales Assistant
River Island
2022.10 - 2023.03
Front of House Team Member
Sojo Kitchen
2022.08 - 2025.11
Front of House Team Member
The Britannia
2022.05 - 2025.09
GCSEs - English Language and Literature, Maths, Computer Science, Chemistry, Biology, Physics, History, PE, German
John Hampden Grammar School
A-Levels - English Literature, Business Studies, Psychology
John Hampden Grammar School