Stephen JONES
Dawley,Shropshire
Summary
I am a hard-working, motivated individual with a strong sense of responsibility and a commitment to delivering high-quality results. Known for being trustworthy and dependable, I take pride in approaching tasks with a positive attitude and a willingness to learn. I thrive in both independent and team environments and am always looking for opportunities to grow and contribute meaningfully
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Postman
Royal Mail
01.2023 - 09.2025
- Delivery office sorting, sorting mail and parcels into correct postcodes, then sorting mail into streets and individual houses ready for delivery.
- Planning my daily route to maximize efficiency, planning in customer and postbox collections and special deliveries.
- Carry out daily and weekly vehicle checks, reporting any damages or maintenance on the PDA.
- Work independently on shift making sure all daily postage tasks are done including mail and postal deliveries, customer parcel collections and postbox collections and special deliveries are completed within the set times
Store Manager
Euro Garages, PFS & Greggs
03.2022 - 01.2023
- Lead the stores management team to ensure KPI targets are met in forms of waste, hours, sales and ordering.
- Organizing recruitment from start to finish, creating job adverts, arranging and conducting interviews, sending out job offers and completing staff onboarding.
- Plan new starters training plans to create high quality members of staff.
- Deal with staff performance issues as they arise, on the spot coaching, carrying out the counselling and disciplinary’s if needed
- Oversee store production to ensure that there is availability in key lines throughout the day.
- Create weekly staff rotas to ensure we have the right coverage throughout the working week, arranging cover, overtime and sorting staff holidays when needed.
- Ensuring legal, due diligence and health and safety paperwork is completed.
PFS Supervisor
Euro Garages, PFS Sainsburys, Spar
10.2019 - 03.2022
- Helped in the opening and running of the new Sainsburys store for Euro Garages in Thieves Lane PFS, Shrewsbury, Bayston Hill SOTG and Telford PFS
- Involved in recruitment of new staff, processing new starters through SAP.
- Provided training for new starters, ensuring they are trained to a high standard.
- Creating staff rotas to ensure sufficient coverage for running of the store.
- General daily paperwork including Health and Safety and due diligence.
- Supporting the store manager in day to day running of the store and running the store independently in his absence.
- Involved with all aspects of cash management.
- Helping with stock management including sorting deliveries, performing stock checks, investigating discrepancies and stock rotation and placing orders.
- Creating action plans for audits, ensuring any missed marks are actioned and signed off.
Supervisor
Greggs Craven Arms, Shrewsbury Road, Shropshire
Craven Arms
06.2018 - 10.2019
- Helped open the new store in Craven Arms
- Helping with training a new team to the high standards of the company.
- Working with the shop manager to provide a fantastic shopping experience for customers.
- Maintaining company standards of food hygiene and health and safety.
- Engaging and motivating the team.
- Utilizing all available resources to meet company targets.
- Making staff plans to ensure correct coverage of staff.
- Ensuring sufficient stock management procedures are followed.
- Responsible for the daily running of the shop in the absence of the shop manager.
- Controlling all elements of cash management.
Shift Leader
Greggs Telford Southwater Arcade, Telford
Telford
01.2017 - 06.2018
- Supporting the management to provide a fantastic shopping experience for the customers.
- General hot food preparation throughout the day.
- Looking after the shop independently for a few hours each shift.
- Opening the store and setting up products ready for the day ahead
- Closing the store, cleaning equipment and cashing up tills ready for the next day.
Team Member
Greggs Telford Southwater Arcade, Telford
Telford
08.2014 - 01.2017
- Preparing sandwiches for sale throughout the day.
- Providing high standards of customer service.
- Day to day cleaning tasks.
- Stock replenishment.
Kitchen and Bar Associate
Wetherspoons | William Withering, Wellington
Wellington
09.2013 - 09.2014
- Working in a busy kitchen environment in a small team.
- Working behind the bar, helping provide a great customer experience.
- Taking and serving customers orders.
- Helping to prepare customers food and drink orders.
- Day to day cleaning tasks.
Education
A-Levels - Maths
New College
Telford 09.2008 - 08.2010
A-Levels - ICT
New College
Telford 09.2008 - 08.2010
Skills
- Leadership – Worked in a management type role for the last 5 years
- Teamwork – Worked with teams in the past to help generate great audit scores
- Customer service – Provided excellent customer service resulting in multiple 100% customer experience scores
- Time management – Worked to strict deadlines to make sure tasks are carried out in a timely and efficient manner
- Communication – Effectively able to communicate with others to help cascade information through my team
- Problem solving – Use dynamic thinking and a practical approach to help solve many problems
Timeline
Postman
Royal Mail
01.2023 - 09.2025
Store Manager
Euro Garages, PFS & Greggs
03.2022 - 01.2023
PFS Supervisor
Euro Garages, PFS Sainsburys, Spar
10.2019 - 03.2022
Supervisor
Greggs Craven Arms, Shrewsbury Road, Shropshire
06.2018 - 10.2019
Shift Leader
Greggs Telford Southwater Arcade, Telford
01.2017 - 06.2018
Team Member
Greggs Telford Southwater Arcade, Telford
08.2014 - 01.2017
Kitchen and Bar Associate
Wetherspoons | William Withering, Wellington
09.2013 - 09.2014
A-Levels - Maths
New College
09.2008 - 08.2010
A-Levels - ICT
New College
09.2008 - 08.2010