
A reliable and customer focused retail professional with several years of experience in fast paced retail and hospitality environments. Experienced in team leadership, store operations, cash handling, stock management and delivering excellent customer service. Confident in opening and closing stores, managing teams, resolving customer issues and maintaining high operational standards. A proactive, organised, and adaptable individual with strong communication and problem solving skills, committed to providing an excellent customer experience and contributing positively to a successful team.
* Supported the daily operations of the store, ensuring efficient and smooth running.
* Carried out opening and closing procedures, including cash handling and security checks.
* Managed the store in the absence of the Store Manager, taking responsibility for store performance and decision making.
* Led, motivated and delegated tasks to the team to maintain productivity and high standards.
* Resolved customer and operational issues promptly and professionally.
* Delivered excellent customer service while ensuring company policies and operational standards were consistently met in a fast paced retail environment.
* Manage the stores social media, creating content to promote products, offers and events.
* Support Marie Curie fundraising initiatives through the customer engagement and charity campaigns.
* Delivered friendly and efficient customer service, assisting customers with enquiries and purchases.
* Operated tills accurately, handling cash and card transactions.
* Replenished stock and maintained well presented, fully stocked shop floor displays.
* Assisted with deliveries, stock rotation, and inventory checks.
* Maintained high standards of cleanliness and organisation throughout the store.
* Helped achieve sales targets by promoting products and special offers. * Worked effectively as part of a fast paced team to ensure smooth store operations.
* Followed company policies, health and safety procedures and loss prevention guidelines.
* Delivered friendly and efficient customer service in a busy retail environment.
* Operated tills accurately, handling cash and card transactions.
* Replenished stock and maintained well presented, fully stocked displays.
* Assisted with deliveries, stock rotation, and maintaining organised stockrooms.
* Supported the store during peak seasonal trading periods, working efficiently under pressure to meet increased customer demand.
* Maintained high standards of cleanliness, merchandising and store presentation.
* Worked collaboratively as part of a team to ensure smooth day-to-day store operations.
* Followed company policies, health and safety procedures and loss prevention guidelines.
* Managed the daily operations of a busy seafront bar in Brighton, ensuring excellent customer service in a fast paced environment.
* Opened and closed the premises, completing security checks and end-of-day procedures.
* Carried out cash handling, till reconciliation and daily cashing up accurately.
* Supervised, trained, and motivated bar staff, delegating tasks and maintaining high service standards.
* Ordered stock, monitored inventory levels and maintained effective stock control to minimise waste.
* Received and managed deliveries, ensuring stock was checked, stored correctly and replenished efficiently.
* Resolved customer queries and complaints professionally, maintaining a positive customer experience.
* Ensured compliance with licensing regulations, health and safety standards and company policies.
* Customer service
* Team leadership
* Cash handling and till operation
* Opening and closing procedures
* Problem-solving and decision-making
* Communication skills
* Teamwork and collaboration
* Stock replenishment and merchandising
* Stock control and inventory management
* Delivery processing
* Time management
* Organisation
* Social media management
* Working under pressure
* Complaint handling and conflict resolution
* Attention to detail
* Reliability and punctuality
* Health and safety awareness
* Adaptability and flexibility
* Training and supporting colleagues
* Working to targets and maintaining high standards
Beach Clean - Forever Cornwall 2018
Community Garden Project - St Blazey 2017