Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lauren Young

Lauren Young

Guisborough,Redcar & Cleveland

Summary

Dynamic Team Leader with expertise in motivating teams to deliver exceptional customer service. Drives operational excellence through effective stock management and efficient issue resolution. Cultivates a high-performance culture by training and supporting team members to achieve sales targets.

Overview

11
11
years of professional experience

Work History

Team Leader

Co-op Food
09.2021 - Current
  • Led and motivated a team to deliver excellent customer service
  • Assisted with store operations, including opening and closing procedures, to maintain a smooth workflow
  • Managed stock replenishment to ensure optimal product availability for customers
  • Handled customer queries and resolved issues efficiently
  • Supported management in achieving sales targets and KPIs
  • Trained new staff and supported team development to enhance service delivery

Assistant Manager

Nevisport
Middlesbrough
03.2015 - 07.2021
  • Supervised staff, delegated tasks, and maintained high customer service standards
  • Supported staff training, recruitment, and performance reviews to strengthen team capabilities
  • Assisted Store Manager with daily operations, enhancing overall store performance
  • Handled cash management, including tills, banking, and reconciliation
  • Managed stock levels, deliveries, and visual merchandising
  • Ensured compliance with company policies and health & safety regulations

Education

Certificate of Higher Education -

Co-op
01-2023

Certificate of Higher Education -

National Design Academy
Nottingham, NGM
01-2022

Bachelor of Arts -

Teesside University
Middlesbrough
01-2019

Skills

  • Team leadership
  • Team supervision
  • Task prioritising
  • Policy implementation and enforcement
  • Quality control procedures
  • Cash management
  • Stock management
  • Stock replenishment
  • Visual merchandising
  • Customer service
  • General office administration

Timeline

Team Leader

Co-op Food
09.2021 - Current

Assistant Manager

Nevisport
03.2015 - 07.2021

Certificate of Higher Education -

Co-op

Certificate of Higher Education -

National Design Academy

Bachelor of Arts -

Teesside University
Lauren Young