Matthew Irwin-Winder
Wallsend,Tyne and Wear
Summary
I am an ambitious and hardworking individual with a positive attitude. I am creative and love being part of a team, whilst also being more than happy to work individually . I am currently re-taking my GCSE's at Gateshead College as I want to improve my prospects.
Overview
1
1
year of professional experience
Work history
Customer service assistant
KFC
Wallsend, Tyne and Wear
09.2022 - 12.2022
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Processed cash and card payments promptly, minimising customer waiting times.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Practiced healthy and safety measures to comply with regulations.
- Maintained excellent level of service in busy and demanding restaurant environment.
Customer Volunteer
St oswalds Hospice Shop
Wallsend, Tyne and Wear
02.2022 - 04.2022
- Hospice where I became a valuable part of the in-store team
- I really enjoyed this role as it enabled me to build relationships with the clients
- I found this a particular satisfying highlight of the role
- I feel I excelled In areas such as customer service, this was partly due to my work ethic and attitude, however it was more so due to my outgoing personality
- I was responsible for stock management and replenishment, assisting customers with any queries or questions they may have had and ensuring the store was fully stocked with products
- I was also responsible for ensuring the store was always safe for my colleagues and customers alike, ensuring there were no safety risks due to blocked aisles etc.
Education
Tyne Met College
undefined
Garibaldi College
GCSEs - English
Gateshead College
Gateshead 09.2023 -
GCSEs - Mathematics
Gateshead College
Gateshead 09.2023 -
Skills
- Customer relations
- Cash Handling
- Stocking and replenishing
- Professional telephone demeanor
- Stock management
Timeline
GCSEs - English
Gateshead College
09.2023 -
GCSEs - Mathematics
Gateshead College
09.2023 -
Customer service assistant
KFC
09.2022 - 12.2022
Customer Volunteer
St oswalds Hospice Shop
02.2022 - 04.2022
Tyne Met College
undefined
Garibaldi College
Similar Profiles
Daniel FarrowDaniel Farrow
Team member at KFCTeam member at KFC
Ashish ShimpiAshish Shimpi
Team member at KFCTeam member at KFC
Navreet SinghNavreet Singh
Assistant General Manager at KFCAssistant General Manager at KFC
Ashlin ThomasAshlin Thomas
Front of House Employee at KFCFront of House Employee at KFC
Tony JamiesonTony Jamieson
Overhead Line Technician at Network RailOverhead Line Technician at Network Rail