Matthew Harvey
Kinghurst
Summary
Results-driven Deputy Store Manager with experience in fast-paced retail environments. Skilled in meeting targets and improving operational efficiency through effective communication and attention to detail. Committed to driving performance and seeking opportunities for increased responsibilities and professional development.
Overview
11
11
years of professional experience
Work History
Deputy Store Manager
Lidl UK
Birmingham, West Mids
10.2025 - Current
- Improved customer and company outcomes by running shop during manager absence.
- Raised KPI performance by adjusting hours when unit targets were missed.
- Strengthened delivery by managing team performance for complete daily task execution.
- Dealt with customer complaints calmly and effectively, resolving issues with smart solutions.
- Delegated tasks to specific employees based on individual knowledge and strengths.
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
Warehouse Shift Manager (Secondment)
Sainsburys
Hams Hall
09.2024 - Current
- Currently working as a shift manager on mornings above fresh food but also above loading.
- I lead a high-performing team in a fast paced, customer focused logistics ensuring smooth operation day to day is handled efficiently and ensuring our valued behaviours are always met.
- My role involves a large amount but specifically managing a team of 12 team managers at any time on shift, clerical admin staff and a combination of core Js and Agency colleagues on site, motivating them to a successful shift to ensure KPIs are met and targets.
- Process and adherence are ensured to a high level that is agreed within our health and safety guidelines that has also been agreed by on site union from both warehouse and transport.
- Building relations with third party colleagues for example Wincanton, RAS and our customers at store.
- Driving performance within budget alignments and engaging with the team to ensure confidently we can deliver by executing agreed plans and agreements.
Warehouse Team Manager
Sainsburys
Hams Hall
06.2022 - 09.2024
- I'm responsible for supporting the sites KPIs for the financial year but also delivering day-to-day tasks by the deadline.
- I also must ensure the environment everyone on site works in is of a high standard of health and safety.
- I work closely with other team managers on site with the support of shift managers to enhance performance on site through information gathering, regular updates with agency supervisors and coaching conversations with colleagues and challenging conversations if required.
- I also manage my team's absence through regular conversations and ensure their welfare is okay and support the colleagues back to work when they are fit to do so.
- I am responsible for ensuring the daily tasks are complete. Within this I may find barriers such as conflict between colleagues, absence and inbound issues, but I must make decisions to ensure the operation is complete with minimum interruption.
- Motivate my team to support me in delivering sites KPIs but also communicate with them every step of our journey to deliver these too and they then have a better understanding of decisions that are being made.
Replenishment Senior Manager/Management roles within store
Morrisons
Birmingham
01.2015 - 03.2022
- Ensured shop KPIs met by managing waste, controlling markdowns, maintaining accurate stock levels, minimising warehouse excess, overseeing performance, handling absence, and supporting recruitment.
- Maximised sales through collaboration across departments, driving team performance and mutual support.
- Delivered exceptional customer service, ensuring a pleasant shopping experience, addressing customer queries promptly, and striving to leave customers satisfied.
Education
National Diploma - Sport
Bourneville College
01-2011
BTEC First Diploma - Sport
Frankley Community High School
01-2009
High School - Maths, English, Science, Physical Education
Frankley Community High School
01-2009
Skills
- Financial management
- Commercial Awareness
- Planning
- Task prioritisation
- Team delegation
- Proactive
- Ability to work under pressure
- Confident
- Calm
- Communication skills
- Good Listener
- Highly Motivated
- Organised
- Positive attitude
- Team development
- Decisive decision-making
- Approachable
Custom
- Badminton
- Bowling
- Cinema
- Coaching and mentoring
- Films
- Football
- Hiking
- Music
Timeline
Deputy Store Manager
Lidl UK
10.2025 - Current
Warehouse Shift Manager (Secondment)
Sainsburys
09.2024 - Current
Warehouse Team Manager
Sainsburys
06.2022 - 09.2024
Replenishment Senior Manager/Management roles within store
Morrisons
01.2015 - 03.2022
National Diploma - Sport
Bourneville College
BTEC First Diploma - Sport
Frankley Community High School
High School - Maths, English, Science, Physical Education
Frankley Community High School