Simon Young

Consistently exceeded sales and performance targets by optimising stock availability and reducing waste.

• Enhanced team performance through structured training and one-to-one coaching, boosting productivity.
• Reduced absence levels by effectively managing welfare and absence meetings with conflict resolution support.
• Streamlined rotas and oversaw stock ordering to strengthen operational efficiency.
• Ensured accurate cash management and banking processes to maintain financial integrity.
• Maintained compliance with health and safety policies, contributing to a safe store environment.
• Collaborated with senior management to identify areas for operational improvement and efficiency.
• Improved store operations by implementing effective inventory management techniques.
• Led daily operations ensuring high standards of customer service were maintained.

Assisted Store Manager in overseeing daily operations and managing staff for optimal performance.

• Enhanced customer satisfaction through accurate timber cutting services tailored to orders.
• Streamlined shift organisation, optimising staff coverage to align with business demands.
• Implemented training programmes for new employees, ensuring adherence to company standards.
• Coordinated with management on operational issues providing solutions for better efficiency.
• Delegated tasks to team members efficiently improving overall productivity.

Delivered exceptional customer service across multiple departments, resulting in increased repeat custom.

• Assisted with preparation and handling of building materials to meet customer specifications.

Refined transferable skills in discipline, teamwork, and leadership through systematic military training and practical exercises.