MANJUNATH RENUKANTH PATEEL
Battersea Pa,LONDON
Summary
Accomplished professional with extensive expertise in revenue management, operations, and strategic planning. Demonstrates a results-oriented approach with proven success in budgeting and forecasting, sales report analysis, and financial management. Skilled in business development, product launch expertise, and regulatory compliance. Adept at staff recruitment and retention, leadership development, and customer relationship management. Committed to enhancing operational efficiency through process improvement and quality assurance while ensuring adherence to safety regulations. Career goals include leveraging skills in project management and supply chain management to drive revenue growth and business success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
1st Assistant Deputy store manager
Nando's
London, City of London
02.2024 - Current
- Managed Over 50+ Employees in this current Role.
- Keeping all KPI's, P&L, Rota, Health and safety Compliance in Place.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Coordinated holiday promotions successfully whilst managing regular duties simultaneously.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Assisted customers in locating products around the shop floor promptly.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Handled cash transactions accurately, minimizing financial discrepancies at the till.
- Facilitated smooth checkouts by maintaining efficient till operations.
- Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
- Streamlined operations to maximize efficiency and minimize waste.
- Maintained organized stock room for easy accessibility of goods.
- Developed team-oriented environment by implementing effective leadership strategies.
- Implemented promotional displays to increase product visibility and sales.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Monitored inventory levels consistently to avoid stock shortages or overages.
- Coached underperforming employees improving their job performance significantly.
- Negotiated contracts with suppliers for cost-effective procurement of merchandise.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Maintained detailed and current records of inventory, personnel activities and business finances.
- Monitored competitor activities, responding creatively to maintain relevancy and competitive edge.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Analyzed consumer data to predict future purchasing trends for informed decision-making.
- Evaluated products to select mix meeting current customer demand.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Researched and applied proven marketing techniques to drive sales.
- Formulated marketing and advertising strategies for continuous business growth.
- Collaborated with cross-company departments, developing new strategies to capitalize on emerging customer trends.
General manager
Tim Hortons
London, City of London
09.2021 - 09.2023
- Achieved customer satisfaction with regular feedback and improvement sessions.
- Established a positive work environment which promoted staff morale and productivity.
- Maintained compliance with industry regulations at all times.
- Successfully negotiated contracts with suppliers to reduce costs.
- Regularly reviewed performance data, driving continuous improvement efforts.
- Led company-wide restructuring to streamline operations.
- Developed strategic business plans, enhancing corporate vision and objectives.
- Identified new business opportunities, leading to market expansion.
- Implemented rigorous financial controls, improving overall profitability.
- Oversaw all aspects of daily operations, ensuring smooth running of the organisation.
- Defined company direction through careful strategic planning.
- Fostered a high-performance culture, resulting in increased productivity.
- Established successful partnerships with other companies for mutual growth.
- Streamlined communication processes for improved team collaboration.
- Delivered results under pressure to meet tight deadlines.
- Built high-performing teams to achieve organisational objectives.
- Increased overall operational efficiency by implementing new management strategies.
- Improved staff retention with robust HR policies and procedures.
- Introduced effective cost control measures, reducing unnecessary expenditure.
- Managed key stakeholder relationships for smoother project completion.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Directed day-to-day work of 120 employees and motivated teams to exceed objectives.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Partnered with management team to optimize operations and reduce costs.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Recruited and managed senior staff with focus on delivering clear results.
- Maintained organizational compliance with applicable legislation and regulations.
- Created and led successful business culture focused on performance.
- Monitored operations to assess and highlight results.
- Worked with board of directors to establish objectives and decisively lead operations.
Restaurant General Manager
Devyani International Pvt Ltd
India , Bangalore
07.2020 - 09.2021
- Oversaw inventory management to prevent stock shortages or excesses from occurring.
- Boosted profitability through effective cost control measures.
- Fostered a positive working environment, resulting in lower staff turnover rates.
- Monitored dining room service levels during busy periods, ensuring smooth flow of operations.
- Ensured smooth operations by maintaining open communication lines with all staff members.
- Handled customer complaints efficiently, ensuring their swift resolution whilst maintaining client satisfaction levels.
- Implemented new menu items based on customer feedback and food trends, leading to increased sales.
- Identified areas of improvement through regular performance reviews.
- Negotiated contracts with vendors, securing best possible pricing agreements.
- Conducted regular meetings with kitchen staff for consistent culinary output.
- Coordinated promotional events to increase brand visibility within the local community.
- Managed staff rosters for optimal productivity and efficiency.
- Achieved high-level sanitary standards with regular cleanliness checks.
- Improved customer satisfaction by implementing innovative restaurant management strategies.
- Trained team members to deliver exceptional customer service.
- Maintained a high standard of food quality with strict adherence to health and safety regulations.
- Streamlined processes for better service delivery and improved guest experience.
- Ensured compliance with all licensing, hygiene and health and safety guidelines across the premises.
- Developed relationships with suppliers for sourcing fresh ingredients at favorable prices.
- Developed relationships with suppliers for sourcing fresh ingredients at favourable prices.
- Managed daily cash up procedures, ensuring accuracy in financial reporting.
- Maintained smooth restaurant operations by coordinating and enforcing personnel policies and procedures in line with company standards.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Hired, trained and managed 100 in Entire Carrier restaurant staff to consistently exceed customer service delivery goals, boosting guest satisfaction scores from -20% to 75%.
- Provided on going staff training, effectively utilizing cross-training methods to maintain the highest levels of productivity.
- Improved efficiency and sequence of service, reducing waiting times by 6 minutes per guest.
- Utilized Rotageeek to manage payroll for 5 restaurant staff with 100% accuracy.
- Introduced employee recognition programs that reduced staff turnover by 70%.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Recognized and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
- Developed, implemented and communicated business plans to promote profitable food and beverage sales.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Achieved financial goals through rigorous restaurant budgeting and forecasting.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Developed menus with strict cost controls to maximize restaurant profits.
- Grew restaurant profits through improved marketing and staff development initiatives.
- Reconciled cash and credit card transactions to maintain accurate records.
- Prepared Accurate Rota's to achieve stable coverage while minimizing payroll costs.
Restaurant General Manager
YUM Restaurants India Pvt. Ltd.
INDIA , Bangalore
05.2014 - 07.2020
- As a Restaurant General Manager, my responsibilities involved handling operations, manpower planning, budgeting, and overseeing staff training
- Led the team in achieving targets, focusing on enhancing customer satisfaction and meeting business objectives
- Delivered training sessions and focused on development activities
- Responsible for daily analyzing of sales report
- Facilitated manpower planning & translated requirements to HR, ensured maintenance standards, interfaced in budgeting and sales forecasting
- Conducted stock auditing and wastage controls
- Developed high potential individuals and set management bench
- Performed appraisal of subordinates
- Fastest career growth as RGM in the span of 4 years
- Best Manager recognition for 10 consecutive months
- CHAMPS CHALLENGE WINNER as Best Manager in 2017 on National level
- Scored less than 3 deviations (Platinum rating) in International FSSAI audit which was the best score in Pan India
- Achieved highest Delivery ADS (average daily sales) of 40,000 in 2020
Education
Bachelor of Business Administration - Computer Science
William Carey University
India 06.2014 - 06.2017
MBA - Operation Management & Retail Management
MIBM Business Management
India 07.2017 - 05.2019
Skills
- Revenue Management
- Operations
- Budgeting and Forecasting
- Sales Report Analysis
- Strategic Planning
- Results-Oriented
- Operations Management
- Financial budgeting
- Result-Driven approach
- Professional training delivery
- HR policies implementation
- Safety regulations adherence
- Product launch expertise
- Business development
- Regulatory compliance
- Product development
- Business networking
- Contract administration
- Financial analysis
- Staff recruitment and retention
- Performance monitoring
- Customer relationship management
- Budget administration
- Leadership development
- Supply chain management
- Customer Service
- Health and Safety Compliance
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Product knowledge
- Business administration
- Strategic planning
- Inventory management
- Inventory control
- Quality Assurance
- Process Improvement
- Microsoft Office Suite
- Budget management
- Financial management
- First-aid certified
- Risk Management
- Time-management
- Revenue growth
Custom
- Readings
- Music Lover and Tabla and Singer
- Traveling Exploring New Cuisines
Languages
English
Fluent
Hindi
Fluent
Kannada
Fluent
Tamil
Fluent
Telugu
Fluent
Malayalam
Fluent
Personal Information
“A result-oriented professional with nearly 11years’ experience in Operations,
Business Planning and Revenue Management; proven background in improving
operational turnaround. Recognized as an efficient Manager who generates
significant growth in revenue and effectively motivates personnel
to provide superior customer service”
References
References available upon request.
Timeline
1st Assistant Deputy store manager
Nando's
02.2024 - Current
General manager
Tim Hortons
09.2021 - 09.2023
Restaurant General Manager
Devyani International Pvt Ltd
07.2020 - 09.2021
MBA - Operation Management & Retail Management
MIBM Business Management
07.2017 - 05.2019
Bachelor of Business Administration - Computer Science
William Carey University
06.2014 - 06.2017
Restaurant General Manager
YUM Restaurants India Pvt. Ltd.
05.2014 - 07.2020
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