Matthew Gregory
Filton,South Gloucestershire
Summary
A highly skilled professional with extensive expertise in tenancy agreements, building inspection techniques, and risk assessment aptitude. Demonstrates exceptional communication mastery and time management efficiency, ensuring seamless tenant relations and effective dispute mediation. Proficient in Microsoft Office and adept at contract drafting, compliance monitoring, and report-writing. Committed to maintaining high housing standards through technical maintenance knowledge and office reception skills. Career goals include advancing rental management capabilities while enhancing client relationship management strategies.
Overview
1
1
Certification
25
25
years of professional experience
Work history
Letting Manager
Saxons Estate Agents
Weston-super-Mare, North Somerset
2024.11 - 2025.12
- Conducted routine inspections to maintain property standards
- Developed strong relationships with local landlords increasing business opportunities.
- Coordinated maintenance and repair tasks for optimum property condition.
- Streamlined administrative processes, improving operational efficiency.
- Negotiated tenancy renewals with tenants, assuring continuous occupancy.
- Ensured timely rent collections, maintaining financial stability.
- Processed all necessary paperwork to ensure legal compliance.
- Addressed tenant complaints, promoting a positive living environment.
- Managed tenant enquiries, resulting in efficient communication.
- Oversaw training sessions for lettings staff enhancing team performance.
- Answered phone calls and emails from potential and existing customers.
- Showed residential properties and explained features, value and benefits of available homes.
- Facilitated eviction proceedings when required, protecting landlord interests.
- Liaised with landlords to maintain transparent communication lines.
- Photographed properties to showcase rooms, features and outdoor spaces.
- Conducted regular property maintenance, ensured top-notch facilities at all times.
- Managed property maintenance for enhanced living conditions.
- Coordinated property maintenance for enhanced tenant satisfaction.
- Coordinated property maintenance tasks for a well-maintained environment.
- Organised regular property maintenance checks, ensuring quality standards.
- Assisted in property maintenance to improve living conditions for tenants.
- Arranged for subcontractor services to address property maintenance and repair details beyond scope of on-site team.
- Conducted regular property maintenance checks, ensuring high standard condition at all times.
Customer Service Manager / Multi-skilled Tradesman
Maintenance Response
Weston-super-Mare, North Somerset
2016.09 - 2024.11
- Undertook emergency repairs efficiently, minimising disruption for customers.
- Upheld high standards of workmanship across all tasks, resulting in positive feedback from clients.
- Collaborated effectively with team members to complete large-scale projects.
- Adapted swiftly to changes in project scope or specifications ensuring disruptions were kept at a minimum for clients' convenience.
- Conducted regular meetings for transparent communication.
- Enhanced operating procedures for smoother workflow.
- Maintained positive relationships through effective communication.
- Improved operational efficiency by identifying areas of improvement.
- Managed challenging situations to ensure customer satisfaction.
- Raised company reputation with high-quality customer care.
- Fostered a supportive environment through active team management.
- Implemented training programmes, enhancing team capabilities.
- Streamlined processes for improved team efficiency.
- Oversaw daily operations, ensuring optimal performance.
- Resolved complaints efficiently, fostering customer loyalty.
- Delivered exceptional service by addressing customer queries promptly.
- Demonstrated leadership skills in managing diverse teams.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Offered advice on maintenance and care to prolong the lifespan of installations or repairs completed for customers' benefit.
- Maintained a clean and safe work environment to prevent accidents.
- Displayed keen attention to detail in every task undertaken further enhancing reputation as a trusted tradesman.
- Increased customer satisfaction by providing professional, timely and quality services.
- Utilised hand and power tools proficiently in carrying out tasks, ensuring precision and quality of work.
- Provided accurate estimates for potential projects, ensuring transparency with customers.
- Delivered exceptional customer service by addressing queries promptly and courteously.
- Worked fast under time constraints to meet specific timelines.
- Achieved high customer satisfaction by completing quality work within schedule.
- Completed snagging and finishing to achieve faultless results.
- Cleared away debris and removed waste to maintain cleanliness and quality standards.
- Operated tools, machinery and equipment to cut materials for construction use.
- Performed best practices to comply with local building codes and health and safety regulations.
- Fostered stronger relationships with clients through timely invoice processing.
- Oversaw invoice processing and ensured correct charging practices were implemented.
- Managed invoice processing to ensure prompt payment from clients.
Alarm Handler
Lloyds Banking Group
Bristol, Bristol
2000.09 - 2016.09
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed customer orders with speed and accuracy.
- Applied pin-point attention to detail to ensure alarms
Education
GNVQ (Advanced) - Business
St Katherine’s Sixth Form
Pill, North Somerset 09/1998 - 07/2000
GCSEs - English
St Katherine’s School
Pill, North SomersetGCSEs - Maths
St Katherine’s School
Pill, North SomersetGCSEs - Science
Clevedon Community School
Clevedon, North SomersetGCSEs - Business Studies
St Katherine’s School
Pill, North SomersetGCSEs - French
St Katherine’s School
Pill, North SomersetSkills
- Multitasking proficiency
- Tenancy agreements knowledge
- Building inspection techniques
- Risk assessment aptitude
- Technical maintenance knowledge
- Time management efficiency
- Communication mastery
- Knowledge of housing standards
- Time-Management capability
- Dispute mediation
- Tenant relations
- Report-writing
- Contract drafting
- Compliance monitoring
- Office reception
- Proficient in Microsoft Office
- Group leadership
- Payment collection
- Computer skills
- Client management
- Client Relationship Management
- Rental management
Certification
Through my roles in property maintenance and letting I have acquired a number of skills and certifications that strengthen my overall skill set.
1. I am trained and experienced in carrying out Legionella Risk assessments
2. I a certified to carry out inspections of playground equipment to identify safety issues and can carry out a number of repairs where necessary
3. I am proficient in a number of multi-trade activities
Timeline
Letting Manager
Saxons Estate Agents
2024.11 - 2025.12
Customer Service Manager / Multi-skilled Tradesman
Maintenance Response
2016.09 - 2024.11
Alarm Handler
Lloyds Banking Group
2000.09 - 2016.09
GNVQ (Advanced) - Business
St Katherine’s Sixth Form
09/1998 - 07/2000
GCSEs - English
St Katherine’s School
GCSEs - Maths
St Katherine’s School
GCSEs - Science
Clevedon Community School
GCSEs - Business Studies
St Katherine’s School
GCSEs - French
St Katherine’s School