Matthew Goddard
United Kingdom
Summary
Professional with experience in fast-paced environments, skilled in customer service and effective communication. Developed knowledge of COSHH regulations, ensuring safety and compliance during cleaning tasks. Recognized for outstanding customer interactions, receiving positive feedback from both customers and management. Demonstrated independence and problem-solving abilities while training in a busy setting, fostering strong relationships with colleagues and customers alike.
Overview
8
8
years of professional experience
22
22
years of post-secondary education
Work history
Customer Service Assistant
Co-op Food
Shrewsbury, Shropshire
2020.02 - Current
- Monitored inventory levels to prevent stock-outs and overstocks.
- Maintained cleanliness of checkout area for improved store environment.
- Provided product selection advice, boosting sales performance.
- Adapted swiftly to store layout changes, minimising service disruption.
- Handled customer complaints effectively to enhance relationships.
- Communicated clearly with colleagues to ensure seamless service delivery.
- Assisted customers with inquiries, enhancing shopping experience.
- Trained new staff on operations to ensure consistent service quality.
Crew member
McDonald's
Shrewsbury, Shropshire
2018.10 - 2020.02
- Prepared food items according to the established recipes maintaining consistency of taste and presentation.
- Managed inventory levels for efficient operations during peak hours.
- Supported management in administrative tasks enhancing operational efficiency.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Handled high-pressure situations calmly providing solutions promptly.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Executed daily operation procedures ensuring adherence to company's policies.
- Offered menu recommendations based on customer preferences improving their dining experience.
- Assisted in staff training to enhance teamwork and improve service delivery.
- Operated cash registers accurately, ensuring proper handling of transactions.
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Resolved customer complaints quickly, restoring trust in our service quality.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Implemented promotional strategies to attract more customers during off-peak hours.
- Provided personalised customer service fostering loyalty amongst clients.
- Trained in food safety and hygiene practices.
- Attended to customers with friendly and accurate service.
- Acted as team player by helping colleagues finish their tasks.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Operated cash register to take payments and process orders.
- Flexibly took on various roles to support workflow.
- Maintained clean and sanitary food preparation areas and equipment.
- Warmly greeted customers and proactively reduced wait times.
- Maximised restaurant cleanliness and accessibility.
- Ran orders from kitchen to dining areas.
Education
Foundation Degree - Mathematics
Shrewsbury College of Arts and Technology
Shrewsbury, Shropshire 2017.09 - 2019.05
NCFE Level 2 - Uniformed Services
Shrewsbury College of Arts and Technology
Shrewsbury, Shropshire 2017.09 - 2018.08
GCSEs - Religious Studies
The Priory School Shrewsbury
Shrewsbury, Shropshire 2012.09 - 2017.06
GCSEs - English Language
The Priory School Shrewsbury
Shrewsbury, Shropshire 2012.09 - 2017.06
GCSEs - English Literature
The Priory School Shrewsbury
Shrewsbury, Shropshire 2012.09 - 2017.06
GCSEs - History
The Priory School Shrewsbury
Shrewsbury, Shropshire 2012.09 - 2017.06
Skills
- Attention to detail
- Rapid learner
- Customer communication
- Cleaning services
- Effective communication
- Troubleshooting skills
- Time management
- Performance under pressure
Affiliations
- Exploring England and going out by train a lot to destinations of Edinburgh, Scotland and Inverness
- Big train enthusiast
- Big Family person
- Gaming
Accomplishments
Got a Letter from the Head of Operations at the Midcounties Cooperative for my outstanding customer service.
References
References available upon request.
Timeline
Customer Service Assistant
Co-op Food
2020.02 - Current
Crew member
McDonald's
2018.10 - 2020.02
Foundation Degree - Mathematics
Shrewsbury College of Arts and Technology
2017.09 - 2019.05
NCFE Level 2 - Uniformed Services
Shrewsbury College of Arts and Technology
2017.09 - 2018.08
GCSEs - Religious Studies
The Priory School Shrewsbury
2012.09 - 2017.06
GCSEs - English Language
The Priory School Shrewsbury
2012.09 - 2017.06
GCSEs - English Literature
The Priory School Shrewsbury
2012.09 - 2017.06
GCSEs - History
The Priory School Shrewsbury
2012.09 - 2017.06