Rose Sefa-Darkwa

• Collaborated with team members to improve service delivery, enhancing overall customer satisfaction.
• Delivered friendly, efficient checkout service to 100+ customers daily, promoting offers and upselling products to boost sales.
• Prepared and served hot meals at the Food-to-Go counter, maintaining consistency and quality in line with food safety standards.
• Operated cooking equipment (ovens, grills, hot plates) while adhering to preparation procedures and safety regulations.
• Maintained hygiene by sanitising surfaces and equipment regularly, ensuring compliance with health and safety guidelines.
• Replenished and rotated stock across shop floor and counter, maximising product freshness and availability.
• Managed high-volume customer orders during peak periods, ensuring fast, accurate service without compromising quality.
• Processed cash and card transactions, balanced tills, and resolved customer queries and complaints with professionalism.
• Supported daily store operations, including deliveries, stock control, date-checking, and general upkeep.

• Performed day-to-day store duties with accuracy and efficiency, contributing to smooth operations.
• Adapted quickly by learning and applying new skills, improving task efficiency and productivity.
• Delivered tasks within strict deadlines during the busy festive season, supporting team performance under pressure.
• Demonstrated respect, friendliness, and proactive customer support, ensuring a positive shopping experience.
• Stocked shelves and maintained product displays, ensuring items were available and correctly placed.
• Provided flexible support across departments, assisting colleagues wherever needed.
• Maintained punctuality and reliability, consistently arriving prepared for immediate contribution.

• Adhered to charity organisation policies and procedures.
• Providing excellent customer service and ensuring a positive shopping experience.
• Greeting customers warmly as they approach the till.
• Handling cash, card and contactless payments securely.
• Encouraging customers to donate funds support the charity cause
• Keeping the till area tidy and organised.
• Working closely with other volunteers and staff to ensure the store operates smoothly.
• Assisting with general tasks if needed, such as tidying up the shop floor.

• Participated in a four-day virtual internship program, focusing on career development, leadership skills, and professional growth
• Engaged in panel discussions, keynote talks, and workshops led by industry professionals from various leading companies like PwC, Deloitte , Nestle, AlphaSight, Mondelēz, ICAEW, and British Airways
• Contributed to group discussions and activities, collaborating with peers on problem-solving exercises and team projects.

• Supported recruitment processes including screening applications, scheduling interviews, and onboarding new hires.
• Demonstrated ability to consistently deliver tasks within tight deadlines.
• Rapidly acquired new skills and applied them to daily tasks to improve efficiency and productivity.
• Maintained organized candidate databases by accurately storing, processing, and providing recruiter access to applicant information.
• Ensured smooth administration of hiring processes through coordination with internal teams.

• Provided exceptional customer service to potential and existing clients
• Educated customers about different insurance policies, coverage options, policy terms and pricing
• Conducted detailed needs analysis to recommend suitable insurance products
• Promoted and sold various insurance policies including Funeral Policy, Bloom, Life Time Needs, Transitions and homeowners insurance
• Achieved sales targets through building rapport and identifying customer needs
• Processed policy applications and renewal documentation

• Supervised affordable housing project site at Tema Community 26
• Conducted site inspections to identify and resolve issues such as leakages, lock malfunctions etc.
• Ensured proper maintenance and upkeep of building units
• Assisted administrative department with clerical duties
• Typed documents, printed reports, scanned files related to various projects
• Organized and maintained filing systems
• Renamed and categorized project documentation for efficient record keeping

• Provided computer assistance to students for loading and utilizing their library accounts.
• Maintained organization and proper shelving of library collections.
• Processed returned books by accurately reshelving them in their designated locations.
• Preserved aged library materials by carefully wrapping and packaging old books.
• Ensured library resources remained accessible and well-maintained for students.
• Delivered excellent customer service to students, assisting with computer, printing, and other equipment use.

• Resolved customer inquiries and issues in a courteous and efficient manner
• Greeted and assisted visitors, tourists, and consultants, providing directions and guidance as needed
• Maintained front desk area, ensuring adequate supplies of emergency provisions, paper, and writing utensils
• Handled incoming phone calls professionally, routing calls or providing information as required
• Enforced health and safety protocols, checking customer health codes and temperatures at entry points
• Performed cashier duties at the service area supermarket
• Oversaw stocking and organization of supermarket merchandise, including provisions and toiletries
• Assisted service area restaurant staff with food service to customers and cleaning duties
• Monitored service area operations from the control office, ensuring smooth functioning