Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Banks

Matthew Banks

Stafford,Staffordshire

Summary

Customer-savvy professional accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.


An energetic personality coupled with a strong work ethic. Eager to demonstrate advanced skills in customer service to a new and rewarding opportunity.

Overview

8
8
years of professional experience

Work History

Front of house team member

Mitchells & Butlers
Stafford, Staffordshire
04.2023 - Current
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Opened, poured and served alcoholic and non-alcoholic beverages.

Counter Server

Tinas Family Bakery
Stafford, Staffordshire
05.2022 - 04.2023
  • Served customers in a timely manner in a busy hospital bakery
  • Maintained spotlessly clean, tidy working environments to ensure the highest hygiene standards.
  • Maintained current knowledge of pricing, ingredients, product availability and current promotion.
  • Remained flexible regarding scheduling to cover highly trafficked hours and staffing shortages.

Assistant Manager

B & M Retail Ltd
Stafford, Staffordshire
08.2017 - 07.2021
  • Independently managed and monitored the store in the Store Managers absence.
  • Managed and motivated team of 20 staff, alongside the Store Manager, to increase sales and drive efficiency.
  • Assisted in hiring processes, managing tasks including interviewing, selecting recruits, mentoring and onboarding.
  • Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.

Floor Supervisor

B & M Retail Ltd
Stafford, Staffordshire
08.2015 - 08.2017
  • Boosted customer experience by expertly managing customer flow and ensuring that customers were never unintentionally neglected.
  • Coached and provided regular performance feedback to staff on a weekly basis.
  • Worked closely with the Store Manager to improve overall sales closing techniques.
  • Managed cashing-up, secured the store and set the alarm as part of the stores closing procedures.

Education

Higher National Diploma - Music Production

Staffordshire University
Stafford, STS
2011

A-Levels - Psychology

Stafford College
Stafford, STS
2008

A-Levels - Sociology

Stafford College
Stafford, STS
2008

A-Levels - Media Studies

Stafford College
Stafford, STS
2008

A-Levels - Film Studies

Stafford College
Stafford, STS
2008

Skills

  • Excellent communication skills, including clear articulation, persuasive writing, and the ability to tailor communication to different audiences
  • Proven ability to multitask, prioritize effectively, and remain organized under pressure
  • Highly adaptable, with the ability to handle change and learn new skills quickly
  • Skilled in problem-solving, with the ability to think creatively and find effective solutions
  • Experienced in working collaboratively with others, contributing to a positive team dynamic
  • Skilled in leadership, with the ability to lead and motivate a team, delegate tasks, and provide constructive feedback

Timeline

Front of house team member

Mitchells & Butlers
04.2023 - Current

Counter Server

Tinas Family Bakery
05.2022 - 04.2023

Assistant Manager

B & M Retail Ltd
08.2017 - 07.2021

Floor Supervisor

B & M Retail Ltd
08.2015 - 08.2017

Higher National Diploma - Music Production

Staffordshire University

A-Levels - Psychology

Stafford College

A-Levels - Sociology

Stafford College

A-Levels - Media Studies

Stafford College

A-Levels - Film Studies

Stafford College

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Matthew Banks