Mathew Smith
Scheme Manager
Hastings
Summary
I am currently a Scheme Manager of a Leasehold Property in East Sussex. Experienced in coordination, strategy implementation, and management. I have been working towards completing my Level 4 Diploma in Regulated Financial Planning via the Chartered Insurance Institute with the goal of becoming a Financial Adviser. I have self funded and so far completed my R01, R02, R03, R04, and R05. I have my R06 booked in for October 2025. I am now seeking empoyment within the field to gain experience and work towards achieving Competent Adviser Status.
Overview
13
13
years of professional experience
Work History
Scheme Manager
Home Group
Hastings, East Sussex
2025.04 - Current
- Managed all aspects of health and safety within the properties, ensuring resident welfare at all times.
- Monitored budget expenses, promoting financial sustainability of the scheme.
- Promoted inclusion by organising community events and initiatives.
- Prepared detailed reports to present updates on scheme's performance to stakeholders.
Manager
By the Sea, Bed and Breakfast
Eastbourne, East Sussex
2024.09 - 2025.04
- Oversee the everyday operations of the establishment.
- Liaised with suppliers to ensure timely deliveries.
- Led performance reviews, identified areas for improvement.
- Boosted efficiency by streamlining operational processes.
- Cultivated strong relationships with clients to secure repeat business.
- Enforced safety regulations to reduce workplace accidents.
Coordinator, Voluntary Services
NHS
Eastbourne, East Sussex
2024.04 - 2024.09
- Work closely with clinical, patient, and carer experience leads to co-ordinate and play an active role in the management of the voluntary service functions within East Sussex Healthcare Trust.
- Ensure Volunteers are recruited, inducted, trained, supervised, and supported in line with policies and procedures of the Trust.
- Receive and communicate information clearly, respectfully, and efficiently via writing, telephone, and face to face.
- Manage conflict and sensitive situations.
Coordinator, Voluntary Services Department
Dogs Trust
Bridgend, BGE
2022.05 - 2023.08
- Developed volunteer policies and procedures, codes of conduct, and volunteer standards.
- Ensure Volunteers are recruited, inducted, trained, supervised, and supported in line with policies and procedures of the organisation.
- Collaborated with other departments to maximize impact of volunteer efforts.
- Events Coordination.
- Developed internal risk management procedures.
Accounts Manager
Molson Coors
Cardiff, CRF
2015.04 - 2022.05
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Increase client engagement with product range.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Evaluated client needs and developed tailored solutions in a holistic manner.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
Manager
Carphone Warehouse
Llantrisant, RCT
2012.08 - 2015.04
- Provided professional services and support in a dynamic work environment.
- Resolved problems, improved operations and provided exceptional customer service.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Track, manage, and support employee KPI's.
Education
Bachelor of Arts - Archaeology
University Wales, Trinity Saint David
Lampeter 2009.09 - 2012.07
Level 4 Diploma in Regulated Financial Planning - R01, R02, R03, R04, R05,
Chartered Insurance Institute
East Sussex 2024.04 -
Skills
Management
Software Proficiency
Collaboration
Analytics
Critical Thinking
Administration
Customer service
Excellent communication
Timeline
Scheme Manager
Home Group
2025.04 - Current
Manager
By the Sea, Bed and Breakfast
2024.09 - 2025.04
Coordinator, Voluntary Services
NHS
2024.04 - 2024.09
Level 4 Diploma in Regulated Financial Planning - R01, R02, R03, R04, R05,
Chartered Insurance Institute
2024.04 -
Coordinator, Voluntary Services Department
Dogs Trust
2022.05 - 2023.08
Accounts Manager
Molson Coors
2015.04 - 2022.05
Manager
Carphone Warehouse
2012.08 - 2015.04
Bachelor of Arts - Archaeology
University Wales, Trinity Saint David
2009.09 - 2012.07