Summary
Overview
Work history
Skills
References
Timeline
Generic

Kaye Applegate

Chertsey,Surrey

Summary

Accomplished professional with extensive expertise in excellence, critical-thinking, and cultural sensitivity. Demonstrates proficiency in IT systems competency, change management, and relationship-building. Adept at using technical equipment and managing financial operations. Skilled in project management tools, customer satisfaction focus, and staff motivation. Empathetic leader with a strong background in contract interpretation, performance management, and computer literacy. Committed to service orientation and proficient in Microsoft Office Suite. Experienced in policy development, compassionate care, inventory management, decision-making acumen, infection control measures, and visible leadership. Proven track record in tenant liaison, floating support, health and safety compliance, data privacy regulations, property maintenance knowledge, time-management efficiency, patient care, elderly nutrition knowledge, health and safety regulations adherence. Expertise includes staff management, risk assessment procedures safeguarding protocols quality assurance service charge expertise residents' needs assessment tenancy management building regulations familiarity.

Experienced professional with focus on managing residential schemes. Capable of enhancing tenant satisfaction and property value through strategic planning and hands-on management. Strong in conflict resolution, budget oversight, and team leadership.

Caring and skilled individual devoted to providing high-quality care services to elderly patients and residents. Builds and maintains helping relationships with aged patients and their families to provide best possible care.

Overview

41
41
years of professional experience

Work history

Scheme Manager

Stonewater
Egham, Surrey
01.2006 - 01.2025
  • Ensured smooth operations by effectively managing maintenance requests and repairs.
  • Identified opportunities for improvement within the scheme by conducting regular audits.
  • Coordinated welfare programmes and care services for elderly patients.
  • Facilitated regular meetings with staff members to ensure excellent service provision.
  • Signposted resources and information on accommodation services, improving tenant satisfaction.
  • Built relationships with tenants, partners and service providers to coordinate productive communications.
  • Facilitated building access and kept facilities appropriately secured to increase resident safety.
  • Coordinated social activities for enhancing tenant engagement.
  • Oversaw budget planning and report preparation.
  • Promoted inclusion by organising community events and initiatives.
  • Advised government bodies on health and welfare service improvement measures
  • Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
  • Provided high quality, responsive service to tenants across varied housing services.
  • Collaborated closely with other professionals such as social workers and healthcare providers for holistic support of residents.
  • Provided overall direction and management for care service, and facility.
  • Reviewed elderly residents' ability to take care of themselves and planned appropriate support.
  • Reported tenancy agreement breaches and found mutually acceptable solutions.
  • Developed strong relationships with tenants, fostering a positive community atmosphere.
  • Established effective lines of communication, improving transparency between management and tenants.
  • Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
  • Handled challenging behaviour of residents, maintaining peace in the premises.
  • Gathered resident feedback to improve performance evaluations and highlight possible improvement opportunities.
  • Improved tenant satisfaction by implementing efficient communication strategies.
  • Reported repair and maintenance requirements and sourced cost-effective solutions.
  • Conducted regular property inspections for ensuring optimal living conditions.
  • Built and maintained helping relationships with elderly residents and their families.
  • Assisted residents with benefit applications, reducing their financial stressors.
  • Settled new tenants and performed six-week checks to confirm their needs were met.
  • Played an instrumental role in resolving tenant disputes amicably.
  • Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.
  • Managed all aspects of health and safety within the properties, ensuring resident welfare at all times.
  • Acted as primary contact to field and resolve tenant and visitor queries.
  • Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
  • Supervised and evaluated staff work, providing constructive feedback for improved services.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Processed invoices and payment runs with complete accuracy.
  • Handled high volume calls to address customer inquiries and concerns.
  • Assisted with infection control through social distancing and PPE wearing.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Conducted testing to diagnose system faults.
  • Consistently arrived at work on time and ready to start immediately.
  • Handled high-volume telephone and email enquiries to minimise backlogs.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Managed on-site evaluations, internal audits and customer surveys.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Improved efficiency and productivity by acquiring new skills.
  • Carried out day-to-day duties accurately and efficiently.

Personal Carer

Private Care
Chertsey, Surrey
05.2001 - 01.2006
  • Coordinated appointments with healthcare professionals, maintained optimal health levels.
  • Kept detailed records of care activities, condition changes and treatment responses.
  • Provided tailored support to family members through particularly difficult periods.
  • Maintained client dignity and respect throughout dressing, showering and toileting.
  • Guaranteed continuity of service by maintaining individual service user records.
  • Followed client treatment plans for exercises, medications and wound care.
  • Managed household chores, created a clean and organised living environment.
  • Adapted care activities in response to clients' mood, energy levels, and preferences.
  • Promoted service user independence by providing comprehensive mobility assistance.
  • Partnered with supervisors and social services team to help coordinate quality care.
  • Assisted clients with daily household tasks including cleaning, laundry and food preparation.
  • Nurtured trusted rapport with clients, family members, and healthcare professionals.
  • Involved clients in decision-making to promote independence.
  • Accompanied clients to important appointments.
  • Helped clients to carry out instructions recommended by health professionals.
  • Supported clients and families through difficult emotional times with sound medical advice and caring personal assistance.
  • Handled emergency situations calmly, ensured patient safety at all times.
  • Ran personal errands for clients and transported individuals to social gatherings.
  • Built strong relationships to foster trust and emotional support.
  • Delivered personalised care tailored to individual needs, enhanced comfort level.
  • Facilitated ease of movement, improved physical health.
  • Ensured safety with constant supervision during mobility exercises.
  • Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
  • Ensured clients were correctly taking prescribed medications, maintaining optimal health.
  • Encouraged participation in stimulating mental activities; helped keep dementia symptoms at bay.
  • Comfortable dealing with challenging behaviour; diffused tense situations effectively.
  • Answered questions from clients, family members, and other carers.

Store manager

Britax
Addlestone, Surrey
09.1983 - 05.1993
  • Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Oversaw visual merchandising efforts that enhanced overall store appearance.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Assisted customers in locating products around the shop floor promptly.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Monitored inventory levels consistently to avoid stock shortages or overages.

Skills

  • Customer service excellence
  • Critical-thinking
  • Cultural sensitivity
  • IT systems competency
  • Change management
  • Relationship-building
  • Technical equipment use
  • Financial management
  • Project management tools
  • Customer satisfaction focus
  • Staff motivation
  • Multitasking efficiency
  • Empathetic leadership
  • Contract interpretation
  • Performance Management
  • Computer literacy
  • Service orientation
  • Microsoft Office Suite
  • Policy development
  • Compassionate care
  • Inventory management
  • Decision-Making acumen
  • Infection control measures
  • Visible leadership
  • Experience with tenant liaison
  • Floating support
  • Tenant liaison
  • Health and Safety Compliance
  • Data privacy regulations
  • Property maintenance knowledge
  • Time-management
  • Patient care
  • Elderly nutrition knowledge
  • Health and Safety regulations
  • Staff management
  • Risk Assessment
  • Safeguarding procedures
  • Quality Assurance
  • Service charge expertise
  • Residents' needs assessment
  • Tenancy management
  • Building regulations familiarity

References

References available upon request.

Timeline

Scheme Manager

Stonewater
01.2006 - 01.2025

Personal Carer

Private Care
05.2001 - 01.2006

Store manager

Britax
09.1983 - 05.1993

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Kaye Applegate