Highly effective management professional emphasising innovation and creativity in solving complex problems. Energetic and results-focused with success in developing and leading diverse teams to achieve outstanding results.
Overview
24
24
years of professional experience
1
1
Certification
Work history
Scheme Manager
Anchor Hanover Group
Blyth, Northumberland
01.2022 - Current
Managed budget planning, preparing budget reports and overseeing supply and equipment expenditure.
Collaborated with health and welfare providers, boards and funding bodies on service provisions.
Recruited and trained compassionate staff to provide high quality care services.
Maintained up-to-date knowledge of and enforced health and safety precautions in social care practices.
Safeguarded elderly residents under care, meeting individual health and wellbeing needs.
Reviewed elderly residents' ability to take care of themselves and planned appropriate support.
Built and maintained helping relationships with elderly residents and their families.
Established daily priorities and coordinated general daily tasks to maintain smooth-running operations.
Conducted detailed property inspections to ensure safety and maintenance standards.
Facilitated prospective tenant viewings leading to successful lease signings.
Enhanced tenant satisfaction by swiftly resolving property-related issues.
Handled emergency situations effectively, ensuring the safety and wellbeing of all residents.
Managed move-out processes, minimising unit vacancies and downtime between tenants.
Account/ Estate Manager
APLEONA
Newcastle upon Tyne
03.2016 - 12.2021
Manager of a 17 million square foot Private Estate including Two multi story Car Parks employing15 workers
Building Manager
Established operational objectives and work plans and delegated assignments to subordinate managers.
Extensive experience in FM building operations
Managing projects
The creation of service charge budgets and Manage expenditure to achieve this Budget
Directed the work of 10 independent contractors.
Ensure compliance with Health and Safety objectives
Liaise with tenants feeding back any significant problems or issues to the client
Worked closely with equipment maintenance engineers and technicians.
Hired and trained staff.
Developed and rolled out new policies.
Staff Appraisals
Security Supervisor
APLEONA
Newcastle upon Tyne
07.2001 - 03.2016
Led a team of 6 guards in monitoring traffic during peak hours and days.
Drafted security operating procedures and training materials for the human resources department.
Monitored and evaluated unit performance on key security issues, recommending corrective action programmes where appropriate.
Processed both internal and external case sheets.
Promoted business' development by building and maintaining relationships with new clients.
Oversaw staff timekeeping entries and reports through Deister and Time Gate software payroll management programme.
Monitored and evaluated unit performance on key security issues, recommending corrective action programmes where appropriate.
Addressed and resolved general payroll-related inquires.
Coordinated and conducted new hire pre-interviews.
Head of HR and Learning & Internal Communications at Royal College of Surgeons of EdinburghHead of HR and Learning & Internal Communications at Royal College of Surgeons of Edinburgh