Massimo Moro
London,ENG
Summary
Dynamic and adaptable professional with extensive experience in full-service restaurant environments. Demonstrates a strong work ethic and collaborative leadership, excelling in scheduling and rota management. Known for effective communication, attention to detail, and a positive attitude, ensuring exceptional customer service. Committed to maintaining high restaurant ethics standards while multitasking efficiently under pressure. Career goals include advancing into senior management roles to further enhance operational excellence and team development.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work history
Shop assistant
Kensington Cigar Shop
London
07.2018 - 03.2025
- Delivered attentive service, ensuring high levels of customer satisfaction.
- Resolved customer complaints with proactive problem-solving skills.
- Maintained orderly shop floor by organising stock and checkout area efficiently.
- Completed opening and closing duties according to established schedule.
- Processed purchases using cash, credit, and debit, issuing receipts for reference.
- Upheld high standards of store presentation and hygiene through regular cleaning.
- Greeted customers warmly to foster a friendly atmosphere.
- Conducted price checks at customer request for transparent cost communication.
Assistant restaurant manager
The Ivy Collection
London
09.2017 - 06.2018
- Supervised staff to ensure smooth operations during peak periods.
- Trained new starters, promoting consistency in service delivery.
- Collaborated with Restaurant Manager on promotional activities to increase patronage.
- Maintained high customer service standards by addressing complaints professionally.
- Communicated with kitchen staff to guarantee timely meal preparation.
- Ensured compliance with health and safety standards at all times.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Resolved conflicts between kitchen and floor staff to foster teamwork.
Restaurant manager
The Playboy club and casino
London
04.2011 - 06.2016
- Coordinated events and parties to boost restaurant revenue.
- Enhanced customer satisfaction by promptly resolving complaints.
- Increased table turnover through efficient floor management.
- Monitored stock levels to minimise waste and over-ordering.
- Streamlined staff rotas for optimal efficiency.
- Ensured health and safety compliance for safe dining environment.
- Managed payroll processes, including paperwork for new hires and terminations.
- Conducted evaluations to identify and remedy sanitation violations.
Education
CEFR B2 (Upper-Intermediate) - English course
Westminster Kingsway College
London, England 10.2001 - 03.2002
A-Levels - radio telegraphy on board.
I.P.S.I.A. Antonio Meucci
Cagliari / Italy 09.1987 - 06.1991
A-Levels - electrical and electronic technician
I.P.S.I.A Antonio Meucci
Cagliari / Italy 09.1991 - 06.1994
Skills
- Positive attitude and enthusiasm
- Adaptability
- Customer service
- Attention to detail
- Multitasking
- Organizational skills
- Effective communication
- Restaurant ethics knowledge
- Full-service restaurant experience
- Scheduling and rota management
- Collaborative leadership
- Strong work ethic
- Patience under pressure
- Flexible
Languages
English
Beginner
Italian
Beginner
Other relevant work experience
- 2002-2004 Head waiter, La Bisboccia restaurant , (Tokyo-Japan )
- 2010 Assistant Manager, Amici restaurant (Sidney-Australia)
- 2016-2017 Bar supervisor, Hilton Nordika (Reykjavik Iceland)
- 2025 Assistant manager, Rifugio Navene (Veneto-Italy). Seasonal work
Timeline
Shop assistant
Kensington Cigar Shop
07.2018 - 03.2025
Assistant restaurant manager
The Ivy Collection
09.2017 - 06.2018
Restaurant manager
The Playboy club and casino
04.2011 - 06.2016
CEFR B2 (Upper-Intermediate) - English course
Westminster Kingsway College
10.2001 - 03.2002
A-Levels - electrical and electronic technician
I.P.S.I.A Antonio Meucci
09.1991 - 06.1994
A-Levels - radio telegraphy on board.
I.P.S.I.A. Antonio Meucci
09.1987 - 06.1991