Alvyda Vaskeviciute
Ipswich,Suffolk
Summary
Enthusiastic Customer Service Advisor with 7 years of customer service experience in different industries, providing exceptional customer experiences. Recognised within the business as loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Advisor
Drax Energy Solutions
Ipswich, Suffolk
12.2023 - Current
- Delivering an excellent services through the proactive management of customers accounts
- Produce accurate and timely invoices
- Undertaken collection of any outstanding monies
- Identify opportunities for additional account renewals and sales
- Being reliable punt of contact for customers ensuring any quires raised vial the multiple communication channels are deal with effective communication
- World as part of wider team and build outstanding relationships internally and externally, consistently delivering excellent results against agreed performance objectives
- Managed complex customer issues to successful resolution.
- Carried out day-to-day duties accurately and efficiently as well as supported team by demonstrating respect and willingness to help.
- Enhanced team morale with active participation in team meetings and feedback sessions.
- Assisted in meeting preparation for smoother operations.
- First point of contact of the Change of Tenancy including Customer Service Support and training
Claims Handler
WNS Assistance
Ipswich, Suffolk
04.2023 - 11.2023
- Managing personal claim caseload, evaluating both new and existing claims through calls, emails & letters.
- Providing excellent customer service to both inbound and outbound customers ensuring high customer satisfaction
- Achieved positive claim outcomes through careful case management & detailed evidence reviews.
- Handled all claims and communications within established service level agreements.
- Support and striving to resolve all complaints within finance regulatory framework.
- Build and maintain strong working relationships with external stakeholders and business customers.
Business Support Officer
Vertas
Ipswich, Suffolk
10.2021 - 04.2023
- Worked between three different departments, supporting with both busy front of house receptions and back-office security & business support.
- Providing excellent customer service either face to face or through different communication channels such as calls & emails.
- Processing & handling of confidential information to a high accuracy.
- Preparing of finance reports to be delivered to key stakeholders internally and externally.
- Supporting with varied daily business needs such as security, email inboxes, managing capacity & bookings of facilities and reports.
Assistant Manager
Coffee Cat
Ipswich, Suffolk
08.2019 - 10.2021
- Supporting Cafe Manager with daily running of business including inventory, restocking, cash-handling & opening & closing of business.
- Interviewing and onboarding including trainers of new starters
- Producing new menu's and creating customers focused initiatives
- Oversight of day-to-day team duties including staff wellbeing, allocation of tasks, ensuring adherence to hygiene & safety standards.
- Ensuring high customer service standards are given at all times by all staff.
- Handling all customer complaints face to face with focus on instant resolutions.
- Supporting Barista's with daily running of business around own workload.
Barista
Coffee Cat
Ipswich, Suffolk
08.2018 - 08.2019
- End of end catering service including preparing of food prior to opening and providing a quick & efficient service throughout opening hours.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
Education
NVQ Level 3 - Art & Design Extended Diploma
Suffolk New College
Ipswich 09.2015 - 06.2018
GCSEs -
Chantry Academy
Ipswich 05.2014 - 06.2015
Skills
- High level of Customer Service
- Able to work both in a team & individually
- Organisational skills
- Resilient & able to work under pressure
- Leadership skills
- Microsoft Office & skilled on multiple systems such as Genesys
- Proactive & Quick learner, shown through overachievement of KPI's
- Multiple industry experience such as Hospitality & Insurance
Languages
English
Fluent
Lithuanian
Native
Timeline
Customer Service Advisor
Drax Energy Solutions
12.2023 - Current
Claims Handler
WNS Assistance
04.2023 - 11.2023
Business Support Officer
Vertas
10.2021 - 04.2023
Assistant Manager
Coffee Cat
08.2019 - 10.2021
Barista
Coffee Cat
08.2018 - 08.2019
NVQ Level 3 - Art & Design Extended Diploma
Suffolk New College
09.2015 - 06.2018
GCSEs -
Chantry Academy
05.2014 - 06.2015
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