Mohit Luthra

• Assisted in visual merchandising to create appealing displays that drove sales.
• Maintained clean and organised store layout for a pleasant shopping experience.
• Assisted customers in product selection, resulting in increased sales.
• Maintained high standards of cleanliness throughout the store, enhancing overall ambiance and shopping experience.
• Ensured customer satisfaction by providing prompt and courteous service.
• Promoted seasonal offers or discounts proactively ensuring customers were well-informed about potential savings.
• Engaged in active listening with customers, thereby understanding their needs better and suggesting suitable products accordingly.
• Updated product labelling and pricing to reflect discounts and offers.
• Handled cash, debit and credit card payments for smooth transactions.

• Greet all residents with a friendly, professional, and personal welcome.
• Build rapport with residents by remembering preferences and engaging in courteous conversation.
• Ensure residents feel valued, relaxed, and well-cared for.
• Set up and present breakfast offerings to the highest standard, maintaining a clean, elegant, and inviting environment.
• Maintain a serene and polished dining atmosphere, including lighting, music, table settings, and cleanliness.
• Uphold a high standard of personal presentation and adhere to uniform policies at all times.
• Handle any feedback or concerns from residents with empathy and efficiency, escalating where necessary.
• Communicate effectively with team members regarding resident preferences, dietary changes, or any special requirements.

• Responding to a wide range of customer inquiries and concerns via telephone and other communication channels.
• Providing accurate and timely information on various banking products and services, including accounts, loans, mortgages, credit cards, and online banking.
• Investigating and resolving customer complaints, disputes, and service issues effectively and efficiently.
• Addressing customer concerns related to account transactions, billing errors, fraud incidents, account closures, and other banking matters.
• Assisting customers with technical issues related to online banking platforms, mobile banking apps, ATM transactions, and other digital banking services.
• Assisting customers with various banking transactions, such as fund transfers, bill payments, account updates, cheque deposits, and card activation.
• Educating customers on the features and benefits of banking products and services.
• Adhering to bank policies, procedures, and regulatory requirements while interacting with customers and processing transactions.

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• Maintained an all-time safe and clean work environment, loaded and unloaded shipment trucks, and managed inventories, ensuring that all policies and procedures were followed.
• Inspected goods, performed quality checks, identified and resolved any warehouse issues, and maintained correspondence.
• Monitored all items provided appropriate labels and price tags to all commodities and stacked all goods on required shelves.
• Arranged all display aisles at the entrance of the store and set up all products.
• Greeting customers, using till and giving correct change or processing card payments.

• Provided customer service support to customers of Verizon postpaid and broadband business customers via email, chat and phone.
• Responsibilities included resolving queries relating to billing, phone services, troubleshooting, giving website support, technical support etc.
• Addressed customer questions and recommended appropriate products and services to increase satisfaction.
• Managed customer communications through multi-channel platforms including email, phone, and live chat.
• Utilized CRM software to track and manage customer interactions and resolve issues promptly.
• Proven track record in providing exceptional customer service and support in a telecom environment.
• Demonstrated ability to educate customers on broadband usage and provide technical support.

• Provided support to Adidas customers via email, chat and social media websites like Messenger and WhatsApp.
• Introduced promotions and sale opportunities, enticing customers.
• Used product knowledge for handling objections.
• Drove sales through customer relationship-building and suggestive selling techniques.
• Addressed customers courteously using suitable methods and problem-solving skills.
• Investigated and researched issues to determine root causes and appropriate resolution methods.
• Greeted customers by name and displayed a respectful attitude, helping develop rapport with the customer base and build lasting relationships.
• Assisting with returns, refunds, new orders and issue with the existing orders.

• Sort and scan packages based on delivery routes and locations.
• Ensure parcels are handled carefully to avoid damage.
• Use handheld scanners to track parcel movements and verify order information.
• Maintain accuracy and efficiency in all scanning and labeling tasks.
• Assist in unloading incoming shipments and placing them in the correct areas.
• Report any operational issues, such as equipment faults or damaged packages.
• Stow inventory in designated areas, following Amazon’s storage protocols.
• Work in a fast-paced environment, meeting productivity targets and quality standards.
• Adapt to different tasks depending on the operational need (multi-tasking across picking, packing, stowing, etc.)

• Provided efficient and courteous customer service to American Express card holders and worked as a team lead to handle teams.
• Built sustainable relationships and trust with customer accounts using open and interactive communication.
• Provide coaching, mentoring, and professional development opportunities to team members to enhance their skills and advance their careers.
• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
• Evaluate team members' performance, provide regular feedback.
• Provide alternatives and apply superior Service No-call handling skills to ensure the best possible solutions and FCR to customers.
• Passionate about the Brand and Customer Service.
• Maintain high standards of work quality and ensure compliance with company policies and procedures.
• Analyze data to identify trends, areas for improvement, and opportunities for innovation.

• Provided customer service support to customers of O2 UK and Vodafone UK.
• Responsibilities included resolving queries relating to billing, phone services, troubleshooting, giving website support, technical support etc.
• Addressed customer questions and recommended appropriate products and services to increase satisfaction.
• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
• Handled various teams including new joiners, and tenured teams to help them achieve good performance.
• Conducted performance reviews to measure employee growth and skills.
• Resolved problems and escalated high-level issues to the supervisor within established time frames.
• Recommended employees for promotions and notified individuals of career progression opportunities.
• Evaluate team members' performance, provide regular feedback.
• Preparing performance reports of the employees.