Maryam Oleke
Leeds,West Yorkshire
Summary
Dedicated and analytical professional with over 10 years of experience in financial services, customer advisory, and administrative roles. Strong numerical ability with a proven track record of interpreting financial information, supporting customers with informed decision-making, and ensuring compliance with regulatory standards. Skilled in explaining complex financial concepts in a clear and accessible manner. Highly organised, self-motivated, and experienced in working independently while delivering high-quality outcomes. Passionate about supporting individuals to make informed financial decisions and improving service delivery.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work history
Mental health support worker
Independence support limited
Leeds, West Yorkshire
2024.02 - Current
- Provide one-to-one support, helping individuals understand important information and make informed decisions about their wellbeing
- Communicate complex or sensitive information clearly and appropriately
- Maintain accurate and confidential records in line with regulatory standards
- Work independently, managing time effectively across multiple service users
- Build trust and rapport, using strong listening and questioning skills
- Navigated delicate situations with empathy whilst maintaining professional boundaries
- Built trustful rapport with clients through consistent reliability and patience.
- Upheld strict confidentiality protocols ensuring respect for patient privacy.
Customer Relationship Officer
Ecobank Nigeria
2016.07 - 2023.01
- Advised customers on financial products and services, helping them understand options and make informed financial decisions
- Reviewed and assessed financial data for loan applications, ensuring compliance with lending criteria
- Explained complex financial information in a clear and accessible way to a diverse customer base
- Identified potential financial risks and ensured appropriate escalation where required
- Maintained accurate customer records and produced reports to support decision-making
- Managed a large portfolio of customers while consistently meeting performance targets
- Managed high volume of inbound calls for quick resolution of customer issues.
- Handled telephone and face-to-face enquiries, resolving issues professionally
- Processed high volumes of financial transactions accurately
- Maintained detailed records and ensured compliance with procedures
- Identified and resolved discrepancies efficiently
- Handled sensitive financial information with a high level of confidentiality
- Worked under pressure to meet daily deadlines
Education
Master of Science - Management
Leeds Beckett University
Leeds 2023.01 - 2024.07
Higher National Diploma - Accounting
Auchi Polytechnic
NigeriaSkills
- Financial analysis and numerical reasoning
- Customer guidance and advisory support
- Explaining complex information clearly
- Strong communication and questioning skills
- Data accuracy and report writing
- Risk awareness and fraud identification
- Time management and workload prioritisation
- IT systems, data entry, and record management
- Independent working and target achievement
References
References available upon request.
Timeline
Mental health support worker
Independence support limited
2024.02 - Current
Master of Science - Management
Leeds Beckett University
2023.01 - 2024.07
Customer Relationship Officer
Ecobank Nigeria
2016.07 - 2023.01
Higher National Diploma - Accounting
Auchi Polytechnic