Atia Sanjida
London
Summary
Dynamic professional with a proven track record at Look Ahead, enhancing client well-being and independence through expert medication monitoring and empathetic social skills training. Excelled in fast-paced environments, significantly improving client satisfaction and operational efficiency. Skilled in crisis intervention and financial planning, demonstrating exceptional teamwork and multicultural competence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mental Health Support Worker
Look Ahead Care, Support and Housing
04.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
- Liaised between clinical staff and community organizations to coordinate care for patients transitioning from hospitalization back into the community setting.
- Maintained client records to document assessment, treatment plans and progress.
- Performed wide-ranging administrative, financial and service-related functions.
Checkout Operator
Tesco
10.2022 - 12.2022
- Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional service to customers, promptly addressing concerns and answering inquiries.
- Actively listened to customer needs, recommending appropriate products or services when necessary.
- Collaborated with team members to manage long lines during peak hours, streamlining the checkout process for all customers.
- Enhanced customer satisfaction by efficiently scanning items and accurately processing payments.
Accounts Executive
RTMI-HRDC
01.2020 - 07.2022
- Conducted thorough account reconciliations, promptly resolving any discrepancies or irregularities identified during the process.
- Reduced financial discrepancies by implementing stringent internal controls and audits to ensure accurate recordkeeping.
- Increased client satisfaction by effectively managing accounts receivable and payable processes.
- Enhanced revenue generation through diligent monitoring of account balances and timely follow-up on outstanding payments.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Education
MSc International Business Management - Business Administration
London South Bank University
London, United Kingdom09.2024
Master Of Business Administration - Finance And Banking
Leading University
Sylhet, Bangladesh01.2022
Bachelor Of Business Administration - Finance And Banking
Leading University
Sylhet, Bangladesh12.2019
Skills
- Medication monitoring
- Social skills training
- Psychosocial rehabilitation
- Individualized service plans
- Multicultural competence
- Service coordination
- Crisis intervention
- Conflict de-escalation
- Office management
- Documentation and control
- Expense reporting
- Database administration
- Financial planning
- Operational decision making
- Working under pressure
- Team work
- Operating cash registers
- Dealing with customer complaints
Certification
First Aid Training
CPR Training
Medication Management and Administration
CX Training
Languages
Bengali
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
Mental Health Support Worker
Look Ahead Care, Support and Housing
04.2023 - Current
Checkout Operator
Tesco
10.2022 - 12.2022
Accounts Executive
RTMI-HRDC
01.2020 - 07.2022
MSc International Business Management - Business Administration
London South Bank University
Master Of Business Administration - Finance And Banking
Leading University
Bachelor Of Business Administration - Finance And Banking
Leading University
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