Maryam Kasana
London,Essex
Summary
A highly dedicated pharmacy student with a strong foundation in communication and interpersonal skills, adept at adjusting communication styles to suit diverse audiences. Reliable and experienced in dealing with customer complaints and queries. Able to manage workload effectively and can quickly adapt to fast-paced environments. Committed to balancing work responsibilities with academic pursuits, showcasing excellent time management and organisational skills.
Overview
5
5
years of professional experience
Work history
Retail assistant
Annette Taylor
Buckhurst Hill, Essex
2023.08 - Current
- Assisted in stock replenishment to maintain store appearance and organisation.
- Acted as the main lead for on-demand grocery orders in a fast-paced environment, delegating tasks and ensuring efficiency.
- Helped in the setup of special events and promotional activities within the store.
- Dealt with and resolved customer complaints, ensuring satisfaction and successful business.
Retail assistant
Shayed Pervez
East Ham, Essex
2022.06 - 2023.04
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Handled payment transactions, involving cash and card, efficiently in a fast-moving environment
- Boosted sales through suggestive selling techniques.
- Supported team members for improved operational efficiency.
Healthcare volunteer
Kings College Hospital
Denmark Hill, London
2021.02 - 2021.09
- Assisted nurses on the dementia ward preparing patient specific meals for each patient.
- Approached difficult patients in a professional and calm manner, ensuring patient and worker safety.
- Assisted patients with their queries within my professional training.
- Demonstrated effective communication with patients, adjusting my communication style when required .
Education
A-Levels - Biology
Eastbury Community School
London 09/2020 - 06/2023
A-Levels - Chemistry
Eastbury
London 09/2020 - 06/2023
A-Levels - Psychology
Eastbury Community School
London 09/2020 - 06/2023
Master of Science - Pharmacy
Medway School of Pharmacy
Kent 09/2025 -
Skills
- Excellent communication and interpersonal skills: able to adjust my communication style to the person I am addressing
- Leadership skills: able to delegate tasks to ensure efficiency and control of the work load
- Problem solving: dealing with customer complaints and coming to an appropriate resolution
- Time management and organisation: taking accountability for my role at work whilst balancing academia
- Professionalism: dealing with difficult customers in calm and appropriate manner
Timeline
Retail assistant
Annette Taylor
2023.08 - Current
Retail assistant
Shayed Pervez
2022.06 - 2023.04
Healthcare volunteer
Kings College Hospital
2021.02 - 2021.09
A-Levels - Biology
Eastbury Community School
09/2020 - 06/2023
A-Levels - Chemistry
Eastbury
09/2020 - 06/2023
A-Levels - Psychology
Eastbury Community School
09/2020 - 06/2023
Master of Science - Pharmacy
Medway School of Pharmacy
09/2025 -