Leila Fejzaj
Swindon,Wiltshire
Summary
LLM Commercial Law student at the University of Bristol with a strong interest in legal research, analysis and clear legal writing. Experienced in interpreting complex legal materials and presenting them in a clear, structured and accessible way. Highly organised and detail-focused, with the ability to prioritise tasks effectively while maintaining accuracy in research, document drafting and case analysis. Comfortable working both independently and collaboratively, contributing positively to team environments and adapting quickly in fast-paced settings. Strong interpersonal and communication skills enable me to engage confidently with a range of individuals while providing practical and thoughtful solutions. Proficient in MS Office and familiar with legal research databases, with a commitment to producing well-structured, high-quality work.
Overview
4
4
years of professional experience
Work history
Retail Assistant
Greggs Bakery
2022.02 - 2026.03
- Delivered exceptional customer service, ensuring customer satisfaction and loyalty.
- Processed transactions accurately and efficiently, maintaining till operations.
- Collaborated with team members to achieve store sales targets and enhance the shopping experience.
- Assisted in inventory management, including stock replenishment and organization.
- Trained new staff on operational procedures and customer engagement techniques.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Handled transactions, maintaining accurate till records.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Maintained clean shop floor, promoting a welcoming environment.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Assisted in stock replenishment to maintain store appearance.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Provided coverage during peak times to manage customer flow effectively.
- Helped in the setup of special events and promotional activities within the store.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
Speaking Coach
Patch App
2025.06 - 2025.07
- Delivered personalised coaching sessions aimed at enhancing public speaking and communication skills for legal professionals.
- Collaborated with clients to develop tailored strategies addressing specific language and advocacy challenges.
- Implemented innovative coaching methodologies to foster an engaging and supportive learning environment.
- Provided real-time feedback and refined clients’ presentation techniques throughout sessions.
- Engaged in continuous professional development to stay updated on effective coaching practices and legal advocacy trends.
Floor Assistant
KidZ About
2022.01 - 2022.02
- Assisted parents and children with inquiries, fostering a supportive environment.
- Maintained cleanliness and organization of play areas for safety and enjoyment.
- Processed transactions accurately, enhancing cash-handling skills in a busy setting.
- Collaborated with team members to streamline operations and improve service delivery.
Retail Assistant
Primark
2021.10 - 2022.01
- Maintained the cleanliness and organization of store sections, enhancing overall customer experience.
- Collaborated with team members to optimize customer service during peak hours, showcasing teamwork and communication skills.
- Greeted customers warmly, positively influencing their shopping experience and engagement.
- Processed diverse payment methods accurately, ensuring efficient cash management and transaction precision.
- Developed problem-solving abilities by addressing customer inquiries and resolving conflicts effectively.
Education
Masters LLM - Commercial Law
University of Bristol
2025.09 -
Bachelor's Degree, Combined Honours (BSC) - Law and Criminology
Bath Spa University
2022.09 - 2025.07
Skills
- Multitasking
- Ensuring accuracy in all tasks
- Developing practical solutions
- Meticulous in reviewing documents
- Skilled in identifying issues
- Proven ability to work collaboratively in diverse teams
- Providing support and understanding
- Adept at conveying complex information clearly and effectively
- Strong ability to connect with individuals
- Strong verbal and written communication skills
- Demonstrating flexibility in fast-paced settings
- Familiar with legal research databases
- Quick to adjust to new situations and environments
- Proficient in MS Office
- Provide tailored solutions
- Knowledge of legal procedures and terminology
- Exceptional ability to engage with customers
- Drafting Legal documents
- Experienced in handling and resolving conflicts
- Case analysis
- Ability to prioritize tasks effectively
- Legal research
- Excellent organizational skills
- Store cleanliness maintenance
LANGUAGES
English - Native
Native
Affiliations
- Travel and cultural exploration: Passionate about travelling and experiencing different cultures, having visited the majority of countries across Europe as well as the United States. Enjoy learning about local traditions and perspectives and plan to continue exploring new regions in the future.
- History and global affairs: Enjoy reading and listening to audiobooks and podcasts on history, politics and international affairs, with a particular interest in understanding how historical developments shape modern legal and economic systems.
- Active lifestyle: Maintain an active routine through regular walking and occasional gym sessions focused on cardio, helping support wellbeing and balance alongside academic commitments.
References
- Oshin Dias (Shift Manager)
07496781626 - Sevgi Kahraman (Greggs Supervisor)
07555203419 - Nichola, McNulty, n.mcnulty@bathspa.ac.uk, Bath Spa University
- Sophie, Bunce, 07720612159, Greggs
- Avion, Aguiar, 07521520900, Greggs
- Dr. Rawan, Nuseibeh, Rawan.nuseibeh23@bathspa.ac.uk, Bath Spa University
- Rosachlen, WhiteCross, r.whitecross@bathspa.ac.uk, Bath Spa University
- Skylan Ferraro Greggs Supervisor
07944424096 - Steve, Goulton, s.goulton@bathspa.ac.uk, Bath Spa University
Timeline
Masters LLM - Commercial Law
University of Bristol
2025.09 -
Speaking Coach
Patch App
2025.06 - 2025.07
Bachelor's Degree, Combined Honours (BSC) - Law and Criminology
Bath Spa University
2022.09 - 2025.07
Retail Assistant
Greggs Bakery
2022.02 - 2026.03
Floor Assistant
KidZ About
2022.01 - 2022.02
Retail Assistant
Primark
2021.10 - 2022.01