Ahbaad Khan
Hounslow
Summary
Motivated sales and customer service professional with over two years’ experience in high-volume, client-facing environments. Skilled in consultative selling, objection handling, and upselling, with a proven ability to build rapport quickly and guide customers toward the right solution. Adept at using technology such as EPOS systems and Microsoft Office to manage sales processes efficiently. Completed a level 3 Information Technology course. I have a strong technical background in IT and hope to bring that into my career. Even though education is a huge part of my life right now, I am able to balance my career and education and I am committed to maintaining a flexible, confident schedule.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Retail assistant
Tesco Extra
Hayes, Hillingdon
07.2024 - 12.2025
- Delivered excellent customer service by answering queries and providing product information.
- Provided coverage during peak times to manage customer flow effectively.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Maintained a clean shop floor, promoting a welcoming environment.
- Enhanced customer satisfaction by delivering top-notch service.
- Handled high-pressure situations calmly resulting in a peaceful work environment.
Part Time
Le Valet
Southall, Ealing
07.2022 - 09.2023
- Receiving customer garments for dry cleaning and returning once processed
- Sales of items in the shop
- Use of a touch screen till Epos system (tilling operating system)
- Dealing with customer queries and questions
- Cashing handling
- Key-holder responsibility
- Dealing with customer complaints
- Up selling service (gold service)
Part Time
COS London
London
05.2022 - 07.2022
- Operated touchscreen EPOS (Electronic Point of Sale) system efficiently for transactions and returns.
- Dealing with customer queries and questions
- Handled cash and card payments, maintaining accuracy and adhering to company procedures.
- Sold a variety of retail items, actively engaging with customers to promote products and services.
- Dealing with customer complaints
Education
GCSE’s - English Literature, English Language, Maths, Chemistry, Biology, Physics, History, Geography
Greenford High School
01.2017 - 01.2022
BTEC Nationals Level 3 - IT
Uxbridge College
London 09.2022 - 07.2024
Skills
- Exceptional Customer Service – Ability to quickly establish trust and to provide positive interactions with customers, actively listening and meeting their needs to ensure satisfaction
- Strong Interpersonal Skills – Possesses excellent verbal communication skills and is friendly, polite and helpful to customers and colleagues
- Effective Selling Techniques – Ability to adapt style to suit each customer, presenting effectively to match solution to customer's needs and to close the sale
- Ability to Up Sell – Presenting and promoting products in an engaging manner, always seeking to maximise opportunities
- Knowledge of HTML and JavaScript
- Familiarity with Programming languages such as Python
- Strong use of desktop applications such as Microsoft Excel, Microsoft Word, Microsoft Office
Languages
English
Native
Urdu
Advanced
Certification
AWS Certified Cloud Practitioner: Has experience in working in an Amazon project, has knowledge of cloud knowledge and terminology.
Timeline
Retail assistant
Tesco Extra
07.2024 - 12.2025
BTEC Nationals Level 3 - IT
Uxbridge College
09.2022 - 07.2024
Part Time
Le Valet
07.2022 - 09.2023
Part Time
COS London
05.2022 - 07.2022
GCSE’s - English Literature, English Language, Maths, Chemistry, Biology, Physics, History, Geography
Greenford High School
01.2017 - 01.2022