MARY EJIOFOR

Provided support in social, physical and emotional areas to assist clients with integrating into local community.

• Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
• Assisted clients in taking ownership of financial responsibility and management of personal care.
• Maintained excellent team relationships by helping colleagues with complex customer issues, computer malfunctions and questions.

• Supervised cleaning team and monitored adherence to strict company standards.
• Obtained and managed supplier relationships and maintained long-lasting client relationships.
• Maintained service delivery in line with contractual requirements for continued customer satisfaction.
• Trained new employees on procedures, cleaning agents and COVID-19 protocols.

• Maintained schedules, tracked expenses and managed communication between project stakeholders.
• Oversaw complete database containing files, contacts and project materials.
• Coordinated with vendors to complete projects according to schedule and specifications.
• Designed and oversaw marketing events for advertising, promotion and reputation development.

• Answered and directed incoming calls to relevant staff members using multi-line telephone system.
• Delivered polite, professional customer service to enhance business reputation through positive first impressions.
• Welcomed guests and clients in friendly, positive manner.
• Collaborated effectively with customers and staff to maintain smooth-running company operations.
• Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.