Mary Akanji

As a Healthcare Support Worker, I provide high-quality, patient-centred care while strictly adhering to health and safety, and infection prevention procedures at the hospital. My responsibilities include as follows: Supported patients with personal care, mobility, feeding, and hydration while ensuring dignity, privacy, and safety. Am aware of the use of manual handling equipment (including hoists, slide sheets, and mobility aids such as zimmer frame, rota stand and sara steady) in line with moving and handling risk assessments and safe systems of work in the ward. I fully adhere and follow infection prevention and control (IPC) procedures, including hand washing including when and how to wash my hands when looking after patient, correct use of PPE, safe disposal of clinical waste, and isolation protocols. Monitored and recorded patient observations (temperature, pulse, respirations, oxygen saturation), escalating concerns timely to ensure clinical safety. Assisting with the safe transfer and positioning of patients to prevent falls, pressure damage, and injury Maintained clean, safe, hazard-free ward environment, promptly reporting spillages, faulty equipment, and environmental risks. Completing accurate documentation and electronic records in line with legal, professional, and data protection requirements. Reporting any incidents, near misses, and safety concerns using the Trust’s incident reporting system (e.g., Datix), contributing to a strong safety culture. Working closely with nurses, therapists, and other healthcare professionals to ensure care is delivered in line with risk assessments, care plans, and safeguarding procedures. Supporting patients requiring enhanced care to maintain safety and reduce risk of harm. Participated in mandatory training on fire safety, infection control, moving and handling, safeguarding, and health and safety updates.

• Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
• Documented care provided, ensuring accurate and up-to-date records were kept.

• Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
• Maintained high standards of cleanliness and organisation in the workplace.
• Gave clear staff instruction to achieve production output.
• Monitored inventory levels and ordered stock to prevent shortages.
• Oversaw daily operations, ensuring compliance with health and safety regulations.
• Monitored worker behaviours and enforced standards for consistent safety protections.
• Fostered a positive working environment, encouraging teamwork and collaboration.
• Assisted in the recruitment and training of new staff members, building a strong, efficient team.
• Planned and communicated daily manufacturing tasks and targets.
• Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
• Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
• Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
• Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
• Maintained workplace safety by observing occupational and environmental health requirements.
• Resolved conflicts between team members to maintain group harmony and productivity.
• Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
• Coordinated with other departments to streamline processes and improve overall efficiency.
• Developed and implemented operational procedures, significantly improving workflow and productivity.
• Checked work throughout production phases for good quality control.
• Reviewed and updated safety protocols, minimising risk of accidents in the workplace.
• Prepared detailed reports on team performance, productivity, and sales for senior management.
• Conducted regular performance reviews, providing constructive feedback to promote employee development.
• Logged daily manufacturing activities and prepared reports for management.
• Identified and resolved staff and resource deficiencies impacting production.
• Partnered with management to prepare for upcoming production activities with adequate staffing and resources.
• Managed assembly activities from initial steps to final completion.
• Achieved productivity targets by motivating and incentivising manufacturing teams.
• Analysed performance reports to improve manufacturing department strategy.