- I own a horse, so I like to ride in my spare time This is also a good way for me to unwind from a busy day
Jaclyn hogben
Maidstone,kent
Summary
Dedicated Healthcare Support Worker with over 20 years in patient care. Expertise in patient interaction, medical confidentiality, and infection prevention. Builds strong relationships with patients and families, ensuring dignity and emotional support. Proficient in vital sign monitoring, personal care, and documentation. Focused on enhancing patient care practices through ongoing training and collaborative teamwork.
Overview
31
31
years of professional experience
Work History
Healthcare Support Worker
Benenden hospital
Maidstone, kent
01.2022 - 09.2025
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Provided emotional support to patients and families, offering reassurance and empathy during challenging times.
- Delivered emotional support and companionship to patients, fostering trust and connection.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Engaged in respectful communication, respecting the dignity of those in care.
- Maintained excellent patient relationships by going the extra mile to attend to their needs and provide ongoing support.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
Clinical Support Worker
Kims hospital
Maidstone, kent
02.2021 - 09.2021
- Maintained a clean and safe environment, adhering to infection control policies to reduce the risk of contamination.
- Handled sensitive information with discretion, respecting patient confidentiality and privacy regulations.
- Engaged in continuous professional development, attending training sessions to enhance skills and knowledge.
- Monitored vital signs, such as blood pressure and temperature, recording data accurately for healthcare professionals.
- Participated in team meetings, contributing insights and feedback to improve patient care practices.
Support Worker
cartref homes
Maidstone, kent
04.2018 - 10.2018
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Communicated effectively with clients' families, providing updates and advice to support them in their caring roles.
career break
home
Maidstone
01.2010 - 01.2018
- Coordinated daily household activities while fostering children's growth and learning
suport worker
Elmwood
Maidstone, kent
01.2004 - 01.2010
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Encouraged service users to be independent and active members of society.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- Intervened to calm violent and aggressive behaviour, ensuring safety for all involved.
Health Care Assistant
Eastfield residential home
Maidstone, kent
01.1995 - 01.2004
- Assisted patients with daily personal care tasks, including bathing, dressing, and toileting, promoting dignity and comfort.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
- Promoted and encouraged independence while assisting patients with daily routines.
- Positioned and transported patients in wheelchairs or on movable beds.
- Delivered end-of-life care with sensitivity and compassion, supporting patients and their families during difficult times.
Education
Diploma of Higher Education - adult nursing
Canterbury Christ Church University
Canterbury 2025 - 2028
NVQ Level 2 - work placement
nvq
Maidstone, KEN 1997 - 1998
Skills
- Patient care
- Personal care
- Vital sign monitoring
- Care documentation
- Patient record-keeping
- Dementia awareness
- Infection prevention
- Infection prevention and control
- Infection control awareness
- Pressure area care
- Medical confidentiality
- Confidentiality adherence
- Safeguarding
- Basic life support
- Dementia awareness
- Manual handling training
- Food safety
- Team collaboration
- Training participation
- Problem solving
- Continuous improvement
- Time management
- Emotional support
- Patient interaction
- Pressure area care
Interests
Timeline
Healthcare Support Worker
Benenden hospital
01.2022 - 09.2025
Clinical Support Worker
Kims hospital
02.2021 - 09.2021
Support Worker
cartref homes
04.2018 - 10.2018
career break
home
01.2010 - 01.2018
suport worker
Elmwood
01.2004 - 01.2010
Health Care Assistant
Eastfield residential home
01.1995 - 01.2004
NVQ Level 2 - work placement
nvq
1997 - 1998
Diploma of Higher Education - adult nursing
Canterbury Christ Church University
2025 - 2028