Martyna Wolna
Swansea,South Wales
Summary
A motivated and dependable professional with strong communication, problem-solving, and organisational skills. Experienced in working both independently and as part of a team to deliver high-quality results in fast-paced environments. Quick to learn new systems and processes, with a proactive approach to overcoming challenges and continuously improving performance. Committed to providing excellent customer service, maintaining high professional standards, and contributing positively to organisational success. Eager to bring a strong work ethic, adaptability, and a positive attitude to a dynamic team while continuing to develop professionally.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Administrative Officer
DVLA
swansea
02.2026 - Current
Provide administrative support by managing records processing applications at DVLA consistently.
Front Of House Team Member
Bunkers Adventure Leisure ltd
swansea
08.2025 - 04.2026
Support daily operations at entertainment centre through attentive guest service delivery.
Head Bartender
Rasoi indian kitchen
swansea
03.2025 - 07.2025
Lead bar team delivering exceptional customer service through consistent service standards.
Twilight Assistant
asda
merthyr tydfil
12.2024 - 03.2025
Support evening store operations by assisting customers, restocking products, maintaining standards.
Supervisor
Casa Bianca
merthyr tydfil
04.2023 - 11.2024
Oversee daily restaurant operations, maintaining customer service and team performance standards.
waitress and bar staff
Casa Bianca
merthyr tydfil
04.2021 - 04.2023
Serves food and beverages to guests during busy service periods.
Prepares drinks quickly, following menu steps and portion expectations.
Keeps dining area clean and welcoming while delivering excellent guest experiences.
Education
BTEC - travel and tourism L3
College Merthyr Tydfil
Merthyr Tydfil, MTY2025
GCSEs - English, mathematics, Science, Welsh, Geography, Business, Religious studies
Bishop Headley High School
Merthyr Tydfil, MTY2022
Skills
- Customer service
- Conflict resolution
- Event coordination
- Communication skills
- Safety compliance
- Staff training
- Customer relations
- Record keeping accuracy
- Data confidentiality
- Complaint handling
- Team leadership
- Operations oversight
- Inventory management
- Guest engagement
Languages
English
Proficient
C2
Polish
Proficient
C2
Driving Licence
- Category B+E
References
- Daniela Rodrigues - Casa Bianca Manager 07880878640
- Dave Maulik - Rasoi Indian kitchen Manager 07435652293
- Luke Jones - Bunkers Manager 07392747644
- Catherine Smith - Dvla Manager 07977836439
Timeline
Administrative Officer
DVLA
02.2026 - Current
Front Of House Team Member
Bunkers Adventure Leisure ltd
08.2025 - 04.2026
Head Bartender
Rasoi indian kitchen
03.2025 - 07.2025
Twilight Assistant
asda
12.2024 - 03.2025
Supervisor
Casa Bianca
04.2023 - 11.2024
waitress and bar staff
Casa Bianca
04.2021 - 04.2023
BTEC - travel and tourism L3
College Merthyr Tydfil
GCSEs - English, mathematics, Science, Welsh, Geography, Business, Religious studies
Bishop Headley High School